Customer Care Agent with Spanish and Portuguese
hace 4 días
**About the job**:
We are excited to invite you to join us in building Porsche's Customer Relations Hub (CRH) in Barcelona, where we aim to create a new and innovative platform to inspire the customer experience of the Porsche brand. As a Customer Expert for the Iberian market, your role will be instrumental in ensuring customer success, making you a valuable Porsche Ambassador.
Are you fluent in both Spanish and Portuguese? We are seeking passionate individuals who possess a deep understanding of the Porsche brand and are eager to revolutionize our customer service. As a Customer Expert, your mission will be to become the home that our clients want to return to, delivering high levels of satisfaction and care.
**Responsibilities**:
- Representing our client's products and services to customers
- Being the primary point of contact for customers from the Iberian market
- Supporting the development of the Customer Interaction Center through the introduction of your ideas
- Utilizing your communication skills to assist customers with a wide range of inquiries
- Ensuring customers have a positive experience that aligns with our client's quality standards
**Requirements**:
- Native-level fluency in Spanish and Portuguese, along with a proficient level of English
- Experience working in the automotive industry is a plus
- Excellent verbal and written communication skills
- Ability to quickly understand customer needs and effectively handle their emotions
**Benefits**:
- Competitive salary
- Opportunity to work in a fast-paced and dynamic environment
- Involvement in the creation of the Customer Interaction Center for one of the world's leading luxury automotive brands
- Collaborating with an inclusive, diverse, and international team
- Possibility of partial remote work after the initial training period
- Starting date: 2nd of August (ideally)
About the company: We are an innovative luxury automotive brand that is establishing an in-house Customer Interaction Center. With offices worldwide catering to our international clientele, our Customer Service department in Barcelona focuses on serving various European markets, including the Iberian region. Join us and be a part of shaping the future of customer service in the automotive industry.
**Before you apply**:
We are a very flexible company and work on a hybrid mode. We are excited to welcome individuals who are passionate about their work and eager to join our team in Barcelona. Therefore, we kindly request that all applicants either currently reside in Barcelona or are open to relocating for this position. We believe that Barcelona is a vibrant and beautiful city, and we are looking forward to welcoming new team members who share our enthusiasm for the city and the work we do here.
**WHAT COMES NEXT**
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