Customer Service Representative with Portuguese, Spanish

hace 2 semanas


Barcelona, España CPM CX Centre A tiempo completo

Customer Service Representative with Portuguese, Spanish & English¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".Posted 1 day ago. Be among the first 25 applicants. Join a dynamic team atCPM CX Centre , where we are dedicated to providing exceptional customer service. We are seeking a fluentCustomer Service RepresentativeinPortuguese, Spanish & Englishto serve as the first point of contact, addressing inquiries and representing our client’s brand values.ResponsibilitiesHandle inbound customer inquiries via phone & email.Communicate clearly, concisely, and professionally with customers and members to ensure high satisfaction.Efficiently resolve customer issues and complaints.Develop a deep understanding of our products and services.Promote our brand values and maintain a positive brand image.Maintain accurate records in Salesforce CRM.RequirementsFluency in Portuguese & Spanish with excellent written and verbal communication skills.Strong English language proficiency (written and spoken).Genuine passion for helping people and delivering exceptional customer service.Empathy – ability to understand and respond to customer needs with empathy and compassion.Organisational skills – strong attention to detail and ability to manage multiple tasks efficiently.Problem‑solving – proactive approach and commitment to innovative solutions.Benefits PackageStart Date: January 2026.Hours: 39 hours/week.Work Schedule: Monday to Friday from 9:00 am to 6:00 pm.Salary: €18,095 gross per year.Holidays: 24 working holidays.Work Model: Hybrid (6 days per month at the office).3 weeks of training in normal working schedule.Office Location: Barcelona (La Sagrera).Additional PerksCareer Growth: Ongoing training and development.Well‑being Support: Confidential counselling and resources.Perks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.Skill Development: LinkedIn Learning and certifications. xsgfvud Referral Program: Bring a friend and get a referral bonus.Seniority LevelEntry levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesConsumer Services#J-18808-Ljbffr



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