Customer Service Representative

hace 1 semana

Barcelona, España Mouser Electronics A tiempo completo

We keep growing Grow with us

For the expansion of our Customer Service team in Barcelona, we are in search of an engaged and competent person at the earliest possible date for the position of

**Customer Service Representative (f/m/d)**

**What to expect**

  • The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with online catalog information.
  • Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
  • Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
  • Provides information regarding availability of in-stock and out-of-stock items.
  • Researches and expedites customer orders.
  • Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
  • Confirms special handling orders are expedited.
  • Fills requests for online catalogs, information or samples.
  • Supports local Customer Service teams, and provides support for other teams when needed.

**What we are looking for**

  • 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
  • Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
  • Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
  • Professional communication skills in Spanish and English; Portugues or another European language would be a plus.
  • Exceptional written communication skills and ability to multi-task; often responsible for up to three web-chat conversations simultaneously.
  • Proficient in MS Office; experience with other systems are a plus.
  • Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
  • Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
  • Demonstrates profound planning and organization skills and works very structured.
  • Accountable and integer, energetic personality.
  • Self-motivated and result-oriented and a good team worker (cross-cultural).
  • Takes initiative to expand knowledge for position utilizing all available sources.

**What we offer**

  • A good work place in an international, friendly environment
  • Competitive payment with good social benefits
  • Good development opportunities
  • Meal Vouchers
  • Permanent contract

**This position is located at our Barcelona office**

Parque de Negocios MAS BLAU I

Edificio Muntadas, Esc. A

C/ Berguedà nº 1, Planta 3

Local A3

08820 El Prat de Llobregat

Barcelona

LI-BB1

Category : Sales/Customer Service

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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