Customer Service Representative
hace 2 semanas
**Advisor** **Location** - Barcelona, Spain**Language** - Dutch*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you looking for a career change with a forward-thinking global organization?
Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers." We're recognized with awards like "World's Best Workplaces," “Best Companies for Career Growth, and “Best Company Culture,” year after year. We’re on the lookout for Dutch-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
At Concentrix + Webhelp, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will
do in this role As a Customer Service Representative on our team, you will: - Log call details onto call management systems and provide response and resolution within SLA - Ensure contractual SLA is maintained Concentrix + Webhelp is a great match if you: - Have a proficient or bilingual level of Dutch and advanced English - Have good disposition to work in a customer service environment - Have customer care skills - ability to listen to and understand the customers’ need - Can take ownership of, and progress calls to resolution or to escalate call to resolution It will be a plus if you have: What’s in it for you In this role, we offer benefits that help you support your unique lifestyle: - Full time 39 hours/week contract: rotative shifts Monday to Friday 08:00 to 20:00 - Salary starting 20 500 euros gross/year + up to 2000 euros gross/year in bonus - Central location in Barcelona - Possibility to work from home if you are not living in the Barcelona area - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes Reimagine the best version of you Concentrix + Webhelp is an equal opportunity employer RRQ24-000650-1-NETHERLANDS
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