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Head of Sales Operations

hace 2 semanas

Barcelona, España Arbolus Technologies A tiempo completo

**Arbolus is constantly growing and evolving As we develop our team, we are looking for a Head of Sales Operations **to lead and manage this function across our offices in New York, London, Barcelona, and Delhi. This role will be responsible for overseeing the sales operations function, which includes managing the sales process, optimizing sales performance, and enabling our Sales and Client Development teams to be successful.**:
**This role requires a proven track record of success in Sales Operations and experience leading these functions.**:
The role reports to the global Chief Revenue Officer and works closely with this role, plus the VP of Sales, VP of Inside Sales, VP of Client Development, and VP of Professional Services.

**About Arbolus**

Arbolus is changing the way businesses learn and retain knowledge. We believe expertise is worth sharing as we set out to help those with expertise in various areas share their knowledge easily with businesses. Based in London, we are a venture-backed scale-up working with global consulting firms, leading privacy equity firms, and Fortune 500 companies. We currently have offices in Barcelona, New York, and Gurgaon (India).

Today, Arbolus helps business leaders, investors and consultants answer their most challenging questions by building a network of relevant experts, providing a platform through which you can engage and manage the insights generated in expert engagements.

**Daily responsibilities in this role**
- Establish a sales operations structure and environment that will promote and implement strategy and operational models that contribute to revenue growth
- Manage sales planning, reporting, forecasting, quota allocation and management, sales process optimization, territory planning, and sales compensation administration
- Manage and optimize the sales process from lead to close, identifying bottlenecks and opportunities for sale cycle optimization and acceleration
- Analyze sales performance data to identify areas for improvement and implement solutions
- Create and manage sales reports and dashboards to provide insights into pipeline and Sales (Inside and New) and Client Development performance
- Collaborate with other departments to ensure alignment with overall company goals
- Influence and manage CRM and sales technology strategy to scale ahead of the business needs, ensuring that the strategy takes into account the full sales and marketing funnel
- Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM data
- Develop key performance metrics and dashboards that help the Sales and Client
- Participate in and manage sales territory planning
- Support sales training programs to ensure the team is armed with product/domain knowledge
- Participate in sales enablement programs, providing the sales teams with the resources needed to close more deals, including content, tools, knowledge, and information to effectively sell to customers
- Work with our People and finance functions on sales incentive compensation plans
- Act as a sales advocate by balancing sales needs while managing reasonable expectations from an operations perspective
- Participate in management decision-making processes concerning sales issues and procedures and serve as an escalation point for the resolution of any issues
- Manage relationships/agreements with external partners and vendors

**Requirements to succeed in this role**:

- To be successful in this role, this role must possess strong sales acumen, strategic planning capabilities, and the ability to work collaboratively with a broad team while reporting to the Chief Revenue Officer.
- Extensive first-hand experience with progressive sales automation systems and demonstrated ability to improve sales productivity
- Demonstrated ability to define, refine and implement sales processes, procedures, and policies
- Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues, and identifying team needs
- Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
- Strong technical, problem-solving, and collaboration skills
- Expert in BI tools (Tableau, Data Studio, etc) and CRM systems (Salesforce), and Google Suite
- Bachelor's degree in business, sales/marketing, or related discipline, MBA preferred
- 10+ years of experience working in sales, business or marketing operations, or business management and leading a team
- Start-up and SaaS experience are strongly preferred

**Compensation and benefits**:

- 25 days of paid time off per year + all local bank holidays. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to rech