IT Support Agent

hace 5 días

Marbella, España Personalbüro U. Herrmann A tiempo completo

**DUTIES AND RESPONSIBILITIES**:
**The successful employee would be specializing in cybersecurity and tech support.**
- Handle incoming calls from clients, assist remotely and respond to digital requests
- Work closely with our sales agents post sales of our products and services to deliver the customer a pc or device scan, cleaning, set up, etc.
- Understand and use best practices to provide first level support and the best possible customer service in a timely manner
- Understand and retain changing information in relation to the support department and the organization
- Identify recurring non-compliant patterns within established guidelines
- Host compliance calibration sessions with staff
- Recording and documenting customer issues accurately

**REQUIREMENTS**:

- Native in Dutch, both oral and written. Proficient in English or Spanish
- Previous experience in IT/tech support or high technical knowledge
- Excellent communication and social skills
- Ability to work as a team player: flexible, supportive, encouraging, prepared to listen, learn and improve together
- Passionate about technology

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Permanent contract with 6 months of probation period
- Financial support in relocation
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Career development opportunity: the employer's projects are dynamic and growing, providing a platform for you to achieve your professional goals and accomplishments

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