Customer Service Representative

Here at Enerpac, we’re on a journey. We’re building a culture that celebrates the diverse makeup of our business. A culture where inclusiveness is more than just an initiative. Somewhere we all feel accepted, valued, and equal.

Your unique perspectives, experiences and backgrounds hold the key to unlocking solutions that drive our business forward. Enabling us to continue to develop innovative new products that work under the most challenging conditions anywhere in the world.

To unleash the power of diversity within our business we will continuously seek out new ways to empower teams to reach their full potential. Removing barriers to inclusion and championing a better workplace for us all.

**Business Contribution**:
The customer service representative is responsible for the day-to-day business in the office and manages the order process from start to finish. The Customer Service representative is the main point of contact for all customers.

**Key Responsibilities**:

- A main point of contact for all customers
- Manage/co-ordinate the order
- Prepare & produce professional
- Manage/co-ordinate the order process from start to finish in close conjunction with the Central order
- Active follow-up of outstanding quotes
- As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and clients
- Proactive control of Company generated leads, including follow-up and liaising with the sales force and clients
- Generate & check reports for the status of orders on a regular
- Progress outstanding orders on the system
- Receive & respond to all customer complaints & follow the customer complaint
- Liaise with the accounts department regarding customer credit
- Manage office phone calls in coordination with the other team members of the Customer Service
- Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
- Initiate and support local marketing
- Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow
- up and create appointments for the sales force.
- Organize customer activities in agreement with the direct manager.
- All other activities related to the day-to-day business or to improve the business.
- Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization.
- Proactively participate to safety awareness and improvement
- Always represent the Company in a professional manner, both internally and externally. Follow the published.
- processes and comply with all company policies and procedures. Be an ambassador for businesses in particular ensure that Health & Safety comes first at all times. Proactively participate to safety awareness and improvement

**Required Capabilities**:

- A minimum of 5 years' experience in a similar position, commercial acumen is needed.
- Technical affinity would be a plus.
- Languages: Bilingual French/Spanish & English - essential fluent oral & written
- Strong interpersonal skills, works and communicates well with internal colleagues and external customers.
- Energetic and proactive initiator; must present a professional and articulate image.
- Able to work to deadlines, excellent organizational skills.
- Works well with mínimal supervision; self-discipline and motivation
- Good working knowledge of Office software (Word, Excel, PowerPoint, etc.); knowledge of a CRM package is beneficial

**Work Environment**

Primary work environment is in a temperature-controlled office setting but may also be visiting different manufacturing facilities where following appropriate safety protocols at the location would be required.

**Required Skills**:
Required Experience