Customer Success Manager

hace 1 semana

Barcelona, España Circula GmbH A tiempo completo

Your role

As a Customer Success Manager you will manage a portfolio of customers and be their main point of contact at Circula. As a member of the Spanish team, you will report to the Country Manager of Spain:

- You are the face and voice of Circula when speaking to customers
- You help onboarding new customers to Circula
- You build solid relationships with your portfolio of accounts and their users, adding value when you interact with them
- You manage contract renewals and upsells, and identify opportunities to grow business with existing clients
- You’re in charge of keeping your customers happy; you monitor, report and improve their satisfaction
- You help the other teams at Circula understand what your customers experience, and identify opportunities to improve our products and services

Your Qualifications

We are looking for a generalist with a passion for people and high career ambitions - and the work ethic that goes with it:

- You have at least 1.5 years of work experience in Operations, Account management and/or Customer Support
- You are empathic, communicative, have a strong service mentality and an exceptional talent for building and maintain long-term relationships
- Ownership: You like to take responsibility instinctively, i.e. you identify problems, tackle them yourself, and put on the hat for the result
- Structured and organized: You can work on different topics at the same time without compromising the quality of your work
- Communication is your passion. It does not matter if it is in Spanish or English, as you have an excellent command of both
- Nice to have: previous experience with B2B customers

What we offer
- The best time to join: 12M EUR raised in the Series A funding round with the plan of going international this year, team scaling at a fast pace, still flat hierarchies and opportunity to work directly with the founders, great career and development opportunities - you can contribute to building Europe's #1 Employee Finance App
- You'll get continuous support and frequent feedback to help you grow and learn as well as an additional budget to spend on your professional Learning & Development
- You benefit from Circula’s own products including our employee benefits and many more to come
- Flexible and remote-friendly work environment
- Office in the heart of Barcelona or Berlin
- Several company-wide, team, cultural and sports events throughout the year
- An open and inclusive culture awaits you, where everyone is welcome, regardless of gender, background or any other aspect

Contact Person

Jacopo Lupo Ferrari

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