Cs Account Manager

hace 2 semanas

Coslada, España Dematic Logistic Systems S.A.U. A tiempo completo

**What we offer**:

- **Career Development**:

- **Competitive Compensation And Benefits**:

- **Pay Transparency**:

- **Global Opportunities**

**Tasks and Qualifications**:
**Tasks**:

- Collecting relevant data about customer processes to create opportunities and added value for the customer.
- Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership
- Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy, etc
- Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required
- Checking the customer's 'Open issue list' and ensuring proper transfer to customer service
- Communication about lessons learned and new opportunities on the market
- Informing the Customer Service department about the processes and pain points in the current marketMonitor NPS (client satisfaction).

**Qualifications**
- Excellent communicator
- Degree in engineering
- Strong negotiator: contracts, terms & conditions, quotations
- Experience in escalation management
- Experience in customer relationship management
- Experience within the intralogistics market is a big plusFluent in English and Spanish

**We offer**:

- An open culture with colleagues who are passionate about technology.
- An organization in which there is room for initiative and consultation.
- Training and courses that contribute to your personal development.
- The opportunity to broaden your horizons, literally and figuratively
- A competitive salary + bonus

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