Head of Client Services

Are you a senior agency professional with a knack for nurturing key client relationships and leading dynamic teams?

**About us**:
We're Camping, a small-but-mighty brand storytelling & video agency based in Barcelona, helping B2B tech companies transform from 'boring' to heartfelt through brand & video storytelling.

Have we mentioned we're trialing a 4-day workweek?

**The role**:
We're seeking a **Head of Client Services** to step in for a 6-month maternity cover, with **high potential to extend into a permanent position**as our team grows rapidly.

In this role, you'll be the **primary point of contact for our key client**, overseeing their entire journey with Camping. You'll ensure seamless communication, strategic alignment, and the successful delivery of impactful video storytelling projects.

This senior role requires someone who can confidently manage client expectations, lead internal teams, and thrive in a dynamic, fast-paced environment.

**Core responsibilities**:

- ** Key Client Management**: Serve as the main point of contact and strategic partner for our key client, fostering strong relationships and understanding their evolving needs.
- ** Problem Solving**: Proactively identify and address potential challenges, implementing solutions to maintain project momentum and client satisfaction.
- ** Account Oversight**: Oversee the entire client relationship, ensuring high levels of satisfaction and identifying opportunities for growth.
- ** Team Leadership**: Oversee a small, dedicated team, including our Head of Production, Account Manager, and Project Managers, ensuring cohesive and efficient collaboration.
- ** Project Governance**: Take ownership of project timelines, deliverables, and budgets, ensuring all initiatives are executed by our team to the highest standards and on schedule.
- ** Strategic Communication**: Represent Camping in all client communications, articulating our creative vision and strategic recommendations clearly and persuasively.

**What We're Looking For**:
**Required Experience & Skills**:

- ** Proven experience in an creative agency setting** managing large, corporate clients, ideally within the B2B tech sector.
- ** Demonstrated leadership abilities** with experience managing and mentoring a team.
- ** Strong background in project management**, particularly within creative services.
- ** Exceptional communication and negotiation skills**, capable of building rapport and trust with key stakeholders.

**The Perfect Fit Will Also Have**:

- Experience working with B2B SaaS scale-ups.
- A strategic mindset that enjoys turning complex information into simple, powerful frameworks.
- Comfortable in a fast-paced, startup environment.

**Your mindset**:

- You're a proactive, self-motivated leader who thrives on turning challenges into opportunities. You're passionate about the intersection of brand storytelling, video, and business objectives, and you're committed to delivering exceptional client experiences. You lead by example, fostering a collaborative and high-performing team environment.

**Location**:
**Working model**:

- We're **trialing a 4-day workweek with Fridays off.**
- This is a full-time, **6-month maternity cover role** with **high potential to extend into a permanent position**.
- ** Flexible working hours are a given**, as we trust you to manage your schedule effectively.
- We work in a **hybrid model**, with at least one day per week at our cozy office.

**Diversity & Inclusion**:
At Camping we believe that diverse teams drive creativity, innovation, and success. We are committed to building an inclusive culture where all individuals, regardless of race, ethnicity, gender, sexual orientation, ability, age, religion, or background, feel valued, heard, and empowered to thrive. We celebrate diverse perspectives and actively work to ensure equal opportunity for all applicants and team members.

**What we offer**:

- Immediate incorporation
- ** Gross yearly salary of 40k-55k€** (depending on experience).
- The opportunity to work with a dynamic and growing agency.
- Engage with innovative B2B tech companies on impactful projects.
- Be a key player in shaping our client relationships and team success.