Customer Support

hace 2 semanas

En remoto, España CPM A tiempo completo

**Description**:
The **Hotel Customer Service team** is responsible for maintaining Tablet’s reputation for having the best customer service in the online travel agency business. As the face of the company, our Travel Specialists’ mission is to create an incredible experience.

**_
What will you be doing❓_**
- Converting new users into loyal customers, keep existing customers coming back for more, quickly and confidently minimising damage (regardless of the source) while demonstrating resourcefulness and grit, and can predict and get ahead of conflicts
- Being able to maintain timely and concise communication between clients and hotel partners
- Entry of relevant data into the designated system
- Following CPM and client processes and procedures
- Meeting and exceeding all quantitative and qualitative performance targets
- To be an ambassador for CPM and the client at all times

**Requirements**:
**_ What are we looking for? _**
- Fluent level of German with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- Strong communication skills
- A genuine passion for delivering outstanding customer service
- Accurate when entering data into the system
- Familiar with Microsoft Office and Windows environments.
- Proficiency with Google Workspace or other cloud-based document creation and collaboration platforms
- Strong ability to work and follow defined procedures
- Professional outlook and proactive approach to problem-solving
- Good team player that can work independently
- Flexibility to work with different systems, processes, and clients
- Customer-facing experience in travel, hospitality, or related luxury industries (preferred, but not a must)
- Familiar with at least one type of social media (Facebook, Instagram, Twitter )
- Resilience when dealing with difficult customers

**Benefits**:
**_ What do w_**_e offer? _**
- **Starting date**: 13th of February
- **Schedule**: 20 hours per week/Monday to Friday between 12:00 pm to 16:00 pm
- **Contract**: permanent contract (**_with one month probation period_**)
- **Salary**: 20,000€ gross per year
- **Bonus**: 600€ after 6 months
- **24** holidays per year
- **Work-from-home** option anywhere in Spain
- Interview conducted via video call using Microsoft Team

**If you want to know more, then we are ready to meet you.**

**Who we are**

At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.

Today, CPM leads a diverse and inclusive working environment employing over 3000 people, delivering high-end customer experience solutions across 71 markets in over 26 different languages

**We’re People People**

We understand what makes people tick. We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.

**_ CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status_

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