Customer Support Agent
hace 2 semanas
**The Company**
Our team and products have been recognised with dozens of awards including by the Financial Times who ranked Cover Genius as the #1 fastest growing company in APAC in 2020. Our diverse team across 10 countries and many language groups commits itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.
Our People are Bold, Authentic, Purposeful and Inspired
Our People are not Perfect, Traditional, Complacent or Cautious
**About the role**
As Customer Support Agent you will be responsible for providing an excellent service delivery experience for customers using our insurance products, and setting up a support team from scratch.
**Main duties & Responsibilities**:
- Handle customers and partners inquiries throughout multiple channels
- Achieving the given KPI for the agreed B2B and B2C SLA’s
- Escalating any technical issue for improvement and re-engineering
- Contributing to the quality of our multilingual content by raising improvements with our Content team.
- Identification and quantification of opportunities for improvement based on customers feedback
- Implement new processes to achieve individual and team’s KPI’s
- Collaborating with the Team Leader to identify improvements to customer service processes
**What does the ideal profile looks like?**:
- Fluency in English and other European language (verbal & written)
- Be a great communicator, provide exceptional customer service to all internal and external customers
- Problem-solving and advocating for customer solutions
- Demonstrated passion for the internet, technology, startups, etc., with interest in Insurtech
- Proven ability to work in a fast-paced, multicultural and innovative environment
- Ability to work in a multi-geographical customer service team, with variable shifts (including weekends)
**Why Cover Genius?**
Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?
- Flexible Work Environment - we are outcome focused and understand that for our people to perform at their best flexibility is critical.
- Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.
- Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.
- Social Initiatives - pictures speak a thousand words
Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat
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