Facilities Manager

JLL supports the Whole You, personally and professionally.

Role Purpose
We currently have an exciting opportunity for a Facilities Manager. The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility and support the Account Lead by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.

What this job involves
- Overall responsibility of the clients Barcelona COE location
- Provide managerial overview and guidance of FC and Reception team as required
- Management of key M&E monthly / quarterly deliverables for their site
- Ensuring site specific statutory and PPM schedules are adhered to and reported to the Senior FM
- Ensure Corrigo is reflecting the correct scheduling data
- Leadership
- Manage and mentor FM team
- Ensure KPI deliverables are met and reporting is timely and robust
- Develop and sustain a high-quality well motivated team
- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
- Client/Stakeholder Management
- Proactively engage stakeholders to ensure that on site client’s expectations are met
- On-site key point of contact for Facilities in the client’s premises
- Vendor Management - Janitorial, Stationary, Courier services, Mail Rooms, Engineering, Catering consumables, Security arrangements
- Provide support to clients CRE strategy including moves and changes
- Attend monthly meeting with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes communicated and general feedback sessions to ensure they are providing services accordingly
- Monthly meetings with JLL sourcing lead to ensure vendors are up to date on contractual changes, review KPI % to ensure fee at risk is being reviewed and managed
- Ensure FM associated consumable stock levels are managed accordingly and within budget
- Track visitor volumes using client system on a weekly basis and report to the Client / RFM
- Monitor and report against metrics such as waste volumes, occupancy levels and energy consumption as required
- Support JLL and client initiatives such as CSR and DE&I
- Support clients relationship with local landlord and/or agents ensuring tactical issues are affectively managed and escalating where necessary
- Support Finance Management / Cost Control / Profitability
- Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements
- Ensure financial processes are followed at all times
- Health & Safety Management
- Ensure the provision of a safe working environment
- Ensure compliance with statutory regulations on fire, health and safety standards
- Day to day site Operations Management
- Recommend continuous quality improvement practices and implement Industry Best Practice operations via Innovation process
- Implement building procedures and performance measures and ensure they are maintained at all times
- Ensure any Critical Environment (CEM) requirements are met and procedures complied with
- Review existing operations regularly to reduce costs and improve operational standards coordinating closely with the RFM and Finance Manager
- Risk Management tracking
- Ensure a property risk management program including audits is implemented and maintained
- Ensure disaster recovering and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
- Achieve Key Performance Indicators and Service Level Agreement
Ideal Experience
- Experience in facilities management, building, business or other related field
- Excellent people skills and ability to interact with a wide range of client staff and demands
- Knowledge of Occupational Safety requirements
- Strong PC literacy and proven ability to manage daily activities using various systems
- Demonstrated experience with continuous improvement initiatives (highly desirable)
- Knowledge of vendor management for specialized services
- Strong understanding and knowledge of critical facilities and of technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
- Proven capacity to understand and interpret commercial contracts
- Budget management and financial analysis skills
Other Personal Characteristics
- Strong communicator - Good presentation skills and possesses strong verbal & written communication skills also an active listener
- Passion for quality - has an eye for detail to make sure the best delivery of services
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