Business Analyst Salesforce

We are looking for a Business Analyst for eCare in Barcelona.

This role will operates at central level and serves several geos (France, UK, Belgium, Germany and other countries to come).

The Business Analyst contributes to eCare improvements. He/She ensures that the solutions developed meet business requirements.

The Business Analyst main role is to link between Business representatives and Technical teams to help businesses implement and deploy solutions in a cost-effective way by analysing, defining and documenting the technical / functional requirements fulfilling business needs. To meet functional requirements, he / she designs and proposes solutions, validates technical specifications, and ensure that the solution answers business needs. The Business Analyst provides functional support for the solution.

The Business Analyst must have very good knowledge of Salesforce, which is the platform used for eCare, IT project management and agile methodology. He / she must know what is possible to do or not on Salesforce, what are the best practices, be able to make demonstration of Salesforce features and propose business value oriented solutions.

The Business Analyst is reporting to eCare IT Lead and works closely with eCare Global Product Owner in order to actively support the build and maintenance of eCare strategic asset.

The Business Analyst has daily interactions as well with Dev team to make sure user stories are delivered as expected. He / she is involved all along the life cycle of an user story : from the business needs definition to the deployment and follow each step (acceptance criteria definition, cost estimation, sprint planning, build, tests, deployment, support).

**KEY RESPONSIBILITIES**
- Contribute to make eCare a great tool, efficient and user friendly
- Contribute to process optimization
- Gather, analyse, clarify and document business needs and requirements
- Translate business requirements into solutions
- Make sure team is following an efficient agile DevOps methodology
- Make sure we stick to Salesforce standard and avoid building a solution that is very difficult to maintain
- Make sure solution is properly tested by business before deployment to prod
- Improve time to market (identify quick wins, identify faster way to deliver, avoid tunnel effect)
- Be proactive to propose Salesforce innovation and identify opportunities to improve the solution
- Collaborate with multiple teams (several countries, several assets) to define best design options
- Challenge estimates or solutions proposed by Salesforce provider
- Answer Dev team questions, make sure they are not blocked by pending questions
- Monitor agile KPIs : capacity, velocity, burndown charts, story point costs, number of defects.
- Contribute to change management actions to make sure users are trained and satisfied by eCare platform.

LI-SP

**Your Profile** SKILLS AND EXPERIENCE**

Must have:

- Salesforce knowledge and technical background (certifications)
- Experience of Salesforce international deployment
- Experience in agile methodologies (Scrum, DevOps)
- Promoting latest digital innovations
- Business value oriented
- Problem solving skills
- Team player, with ability to work with many and various stakeholders
- Case Management knowledge
- System Integrations knowledge (many global and local integrations)
- KPIs monitoring skills
- Project management skills
- Customer centricity
- Ability to adapt & to learn quickly
- Communication & feedback oriented
- Language skills: English

**Beneficial (not mandatory)**
- Experience in consulting
- Experience in Assistance or Insurance sector
- Experience with Nearshore / Offshore team
- API design knowledge
- Experience with WalkMe (change management solutions)

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive