Business Analyst

About Us At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month we connect 24 million patients with 280k doctors across 13 countries (through brands such as ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Why Join Us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands‑on. Shape the future, sustain growth – Make a difference now and build for long‑term success. Pre‑IPO & growing – We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date. Now, we’re focused on profitability and IPO preparation. It’s an exciting time to join us. Job Description Role summary We’re midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today, with ~700 more to onboard. We’re rolling out market by market and business line by business line. We’re hiring a Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition‑of‑Ready work. You’ll map processes, define data and non‑functional requirements, partner closely with Product, Architecture, Admins and Engineering, and lead UAT with stakeholders and the CoE—so we can deliver consistently as the rollout scales. This role is Remote in Warsaw or Barcelona. What You’ll Do Requirement collection/alignment Own requirements from intake to DoR: Produce user stories with acceptance criteria and non‑functional requirements (performance, security, scale). Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards. Partner with architects/engineering to align on solution design. Support PM on requirements discovery with stakeholders. Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI. Governance Define data models/taxonomies, prepare data mapping and support migration/cutover planning. Prepare and run UAT with business users; track defects to acceptance; contribute to release notes. Contribute to Business and Technical refinement meetings as well as Prioritisation sessions. Drive continuous improvement: templates, standards, and ways of working across teams. Qualifications Must‑have 3 to 5+ years as a Business Analyst in a Salesforce environment. Strong requirements engineering (stories, Acceptance Criteria), process mapping and stakeholder facilitation (experience with GTM teams ideal). Solid data literacy (object/field design, mappings, basic SQL/Sheets). Experience coordinating UAT and working across product, engineering or operations teams. Comfortable with Jira/Confluence (or similar) and diagramming tools (Miro/Figma). Excellent written and spoken English. Nice‑to‑have Salesforce certifications (BA, Admin, App Builder) or hands‑on exposure to Sales/CS processes. Extensive experience with, and deep knowledge of, Jira. Familiarity with QA practices, release processes or analytics tools. Experience with integrations (e.g., CTI system, scheduling, email tools). Additional Information What to Expect from Our Hiring Process We like to keep things transparent and efficient Here’s what the process usually looks like (though it might vary slightly depending on the role): Pre‑screening: complete an SHL assessment for numerical reasoning skills. Intro Chat – a first call with our Talent Acquisition Partner to explore mutual fit. Hiring Manager Interview – deeper dive into your experience and aspirations. Case Study – practical assignment, delivered to the hiring manager and the hiring team. Team Interview – further discussion with team members and support staff. References & Offer. Benefits Global Benefits: Healthcare insurance. Wellness that works for you – from gym memberships to mental health support. Time off that counts – vacation, birthday or a day to recharge. ESOP (Employee Share Option Plan) after 6 months with us – available from specific seniority levels. Local Perks – meal vouchers, transport allowances or extended parental leave, depending on your location. Career Growth We’re growing, and so can you Explore learning, development and new paths across teams and projects. Team & Flexibility Work with a truly global team. Remote work and flexible hours are valued. Preferred locations include Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome and Bologna. Please note: At this time we are not able to sponsor visas for this position. To apply you must already have the legal right to work in your country of residence or the location of the role. Values Focus on results – we’re here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Seniority level Associate Employment type Full‑time Job function Product Management Industries Software Development #J-18808-Ljbffr