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Courier Operations Representative, UBER Eats, Spain

hace 2 semanas

Madrid, España Uber A tiempo completo

**About the Role**

The Courier Operations Representative (COR) will play a crucial role in expanding Uber Eats courier network by identifying and acquiring new couriers in strategically targeted cities. This role involves a hands-on approach, requiring travel to various cities for in-person engagement. Your responsibilities will include fostering relationships with potential couriers, ensuring they meet partnership criteria, and guiding them through the onboarding process.
- What You Will Do
- **City Expansion and Densification**:

- Travel to cities with a shortage of couriers to increase the active courier base.
- Strategically identify areas for densification and implement plans to enhance courier coverage.

**In-Person Engagement**:

- Conduct face-to-face meetings with potential couriers to communicate the benefits of partnering with Uber Eats.
- Evaluate and engage with decision-makers to build a robust network of reliable couriers.

**Document Collection and Account Activation**:

- Assist couriers in uploading required documentation to the platform.
- Ensure a smooth onboarding process, guiding couriers until they are successfully activated on the Uber Eats platform.

**Calling Campaigns**:

- Develop and execute calling campaigns to attract new couriers, especially in cities where in-person visits may not be optimal.
- Assisting with courier accounts that have a specific problem or document problem.

**Collaboration and Reporting**:

- Collaborate with internal teams to enhance the overall courier acquisition process.
- Provide regular updates and reports on the progress of courier acquisition efforts.

**Professional Development**:

- Report directly to the Courier Operations Team Lead, who will provide support for your professional development and career advancement.
- Continuously improve strategies for courier acquisition and onboarding.
- Basic Qualifications
- Persuasive Skills: Ability to inspire potential courier partners and convey the advantages of joining the Uber Eats courier network.
- Goal-Oriented: Track record of surpassing daily, weekly, and monthly acquisition goals.
- Go-Get-It Attitude
- Preferred Qualifications
- Experience: In sales, with a focus on in-person engagement and acquisition.
- Innovative Approach: Demonstrated ability to develop creative strategies for engaging and acquiring new couriers.
- Communication Skills: Excellent written and verbal communication skills.
- Organization: Strong organizational, time management, and prioritization skills.
- Tech Proficiency: Quick proficiency with operational and internal tools (e.g. Google Suite).