Strategic Operations Manager, Courier Operations
hace 3 días
**About the Role**:
Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally to ordering groceries, to celebrating with a bottle of wine. The options are endless Working at Uber Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for couriers searching for earnings opportunities.
The Central Operations team is scaling the most impactful projects across Spain. The team's unique focus on the entire country allows us to dream big and drive outsized change in areas like marketplace dynamics, logistics, consumer growth, or restaurant engagement. Within Central Ops, **our Courier Operations team is passionate about optimizing courier growth, experience, and engagement **to support Uber Eats’ growth in Spain. This role calls for a combination of deep operational know-how, analytical skills, and project/partner management
**What You'll Do**:
- Proactively scope and lead multiple projects to help grow our pipeline of Fleet Partners and couriers in Spain to fuel Uber’s growth in Spain;
- Develop strategies and create processes and tools to measure and improve the operational performance of Fleet Partners and couriers (reliability, timeliness, quality, safety, cost );
- Define critical metrics and develop dashboards to track our delivery performance in Spain; report findings to senior leadership to define long-term strategy and decision-making;
- Collaborate and work cross-functionally with other operations teams as well as Product, Finance, Legal and Support to ensure insights inform broader critical initiatives.
**Basic Qualifications**:
- Between 2 and 5 years of operational and analytical experience in Operations, Tech, Finance or Consulting;
- Self-starter with an analytical orientation; conscientious and leans in and embraces rolling up your sleeves with your team. Skilled at balancing between short-term needs and long-term investments; flourishes with change and comfortable with ambiguity;
- Bias toward action and constant push for clarity and execution;
- Proficiency with sophisticated data sets, deriving insights and checking against what you see in the real world;
- Bachelor's degree preferably in Business, Economics, Math, or other related fields.
**Highly Valued**:
- Prior experience in logistics or last-mile delivery;
- Fleet Partner management;
- SQL proficiency is strongly preferred.
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