Customer Service Manager

hace 20 horas

Barcelona, España Smeetz A tiempo completo

**About Smeetz**
Smeetz is a unified commerce SaaS powered by AI sales optimization for visitor attractions. We provide our customers with an all-in-one solution to manage, market, and price their products efficiently by leveraging data and approaching sales from a tech-savvy perspective. Our customers range from attraction parks and museums to theatres.

Smeetz has headquarters in Switzerland and was founded 4 years ago. Since then, we have expanded in France and the UK, and we are now growing in the US and German markets.

We are looking to build a service hub in Barcelona to cover our markets and centralise our customer success strategy.

**Our Offer**

We are looking for an energetic, motivated and **experienced Customer Service Manager** to strengthen our front-line team. The position is open immediately.

**Requirements**:
**What you will do**
- Work on operational support to deliver the** best-in-class customer experience.**:

- Report problems encountered by customers to the product/dev team and manage the delivery of the resolutions/improvements to the customer.
- Manage Level 1 requests, create and follow-up Level 2 and Level 3 issues for the dev team and follow up on their resolution while updating clients.
- Identify common customer challenges to suggest better solutions.
- Create and update knowledge articles and videos to ease customers’ journey into the product.

**What you offer**
- You are a **tech-savvy** and have **previous experiences** in customer service.
- You have experience working with **Hubspot and Jira**.
- You are skilled at building relationships and understanding business requirements of customers.
- You are **dynamic and proactive**, with an exceptional sense of responsibility, excellent organizational skills and capable of working autonomously while ensuring successful teamwork.
- You are highly stress resistant and have the ability to **handle pressure**.
- You are an optimist, resilient and perseverant team-player with proactive mindset.
- You have a higher education degree.
- Excellent command of **French and English, **German and/or Italian would be a plus
- Spanish work permit or Citizenship.

**Benefits**
- You will have the opportunity to take part in a **fast growing scale-up**, make a difference and manage your time and priorities.
- We host team building activities, and we encourage personal development in an environment based on trust.
- Through this position, you will have the **opportunity to grow** in an international environment. We will offer you possibilities for professional development and growth within our teams.

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