Service Manager

hace 6 días

Barcelona, España Ikigai Talent Goup A tiempo completo

Spain, Barcelona

Start-up

Up to 40k

Service Manager for International Telecomunications Company

Kon'nichiwa

We are looking for a detail-oriented **_Service Manager_** to **manage our service department** and **handle customer service interactions**, reports, and repairs.

The **service manager's** responsibilities include providing the **highest level of customer service**, developing lasting customer relationships, and managing the service team members.

The **service manager** maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

Service Manager Responsibilities:

- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Helping to train new employees in company procedures.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Requirements**:

- A bachelor's degree in business, administration, or related field.
- Previous sales and management experience is advantageous.
- Strong industry knowledge.
- Excellent leadership, communication, sales, and customer service skills.
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.

Salary range**: up to 40k**

We will contact you very soon

**Truthfully, your People Partner**

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