IT Support Technician

Founded in 1962, SOGECLAIR is a group of engineering companies specializing in high technologies. With an international presence, SOGECLAIR has extended its influence beyond national borders, reinforcing its ability to innovate and collaborate with partners worldwide.

SOGECLAIR DIGITAL ENGINEERING consolidates and develops engineering projects within the group, featuring a diversity of areas of expertise. As a company with a human dimension, SOGECLAIR and its teams of experts offer a wide range of mechanical engineering skills, from research and development to service support.

As a designer of innovative, high value-added products and solutions, SOGECLAIR DIGITAL ENGINEERING brings its high-tech engineering skills to the cutting-edge aeronautical, space, rail and naval sectors.

Our expertise: aerostructure and systems installation, aircraft interiors, industrialization, configuration management, management and operations consulting, product and process performance, digital transformation, operational excellence, environmental transition.

Our values:

- Trust and team spirit
- Performance and innovation
- Responsibility and commitment
- Fairness and ethics in business ️

We are looking for an IT support Technician (m/w/d) to join our team in Getafe

You provide IT support and manages access to tools for users in Spain and Germany. You handle both local technical support requests (workstations, network, telephony) and the administration of external accounts, in a transnational context.

You wil guarantee a high-quality, secure service that complies with internal and customer requirements.

Your main tasks will be:

- Technical support for users:

- Setting up, configuring and maintaining workstations, peripherals and network connections.
- Monitoring and managing IT assets (hardware, licences, consumables).
- Handling incidents using a ticketing tool (analysis, resolution, documentation).
- On-site or remote user support (Spain/Germany)
- Restoration of back-ups if necessary
- Application of cybersecurity rules
- Account management and access rights:

- Creation and updating of user accounts in internal and customer tools.
- Managing access rights in coordination with project managers.
- Participating in project kick-offs to analyse access requirements.
- Monitoring customer requirements (in particular EASA-type regulatory requirements)
- Updating dashboards and account-related databases.
- Activity monitoring & continuous improvement:

- Regular reporting: progress, incidents, risks, etc.
- Participation in team/project meetings
- Suggest improvements to tools, methods and procedures.
- Application of the Group's Quality & Environment procedures.

CONDITIONS:

- Position based in Spain (occasional mobility possible)
- Working in coordination with the IS teams and project managers based in France, Germany and Spain
- Supervised by the Group IT Manager

**Requirements**:
**About you**:

- Minimum of 2 years' higher education (IT, technical support or equivalent)
- First experience preferred (6 months to 1 year) - internship or sandwich course accepted
- English: written required, spoken desirable
- Mastered Tools:

- Office automation (Pack Office)
- Basic knowledge of networks, telephony and Windows system
- Ticket management and account administration tools (UMS, REACT... a plus)
- Ability to follow technical and administrative procedures.
- Rigour and reliability
- Sense of service and interpersonal skills
- Ability to adapt to an international environment
- Initiative and autonomy
- Responsiveness and good management of priorities