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Cargo Service Manager
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Reporting to: Cargo Operations Manager - France, Spain and Portugal
Scope of role:
To be accountable for all aspects of operational service delivery and safety for Air Canada’s cargo product at Madrid Airport, ensuring 100% compliance with all relevant Aviation Security regulations and practices. With the Cargo Operations Manager - France, Spain and Portugal, support the process to Procure and manage the ground handling contracts at MAD, driving operational activities to support commercial targets, and performance manage all sub-contractors ensuring service quality and customer satisfaction metrics are achieved. Manage all Direct Operating Cost within an agreed budget. Support the Cargo Operations Manager with other Spain & Portugal stations as need be.
Roles & responsibilities:
- Responsible for the delivery of operational safety at MAD Airport, in accordance with Air Canada’s safety standard, policies and procedures
- Ensure Safety, Security and Service standards are observed, monitored, and practiced consistently by our GHA and any other 3rd party suppliers
- Compliance with IOSA standards
- Responsibility for the delivery of agreed Standard Operating Procedures
- Responsible for overall delivery of agreed operational service levels at MAD Airport
- Ensure focus on all Cargo iQ Measures
- Service Failure Resolution
- Investigate any loading irregularities and action in accordance with Air Canada processes and policy
- Monitor compliance with corporate SOP’s
- Ensure ULD equipment levels are adequately maintained to allow the operation to run effectively
- Oversee and verify all Direct Operating Costs for the MAD cargo operation within agreed budget
- Continuous and effective management of our 3 rd Party GHA to: o Deliver a quality of service to our customers that supports the business needs o Challenge and action any service / safety deficiencies in accordance with Air Canada’s processes and policies
- Responsible for developing an action plan in relation to any Audit findings
- Responsible for ensuring the smooth running of trucking network throughout Spain
- In alignment with CNC, ensure continuous dialog with Uniload to ensure compliant ULD management
- Approval of applicable 3 rd party and GHA invoices
- Provide representation for Air Canada Cargo at any applicable regulatory bodies at MAD Airport as required (eg: airport authorities, customs authorities etc )
- Develop Customer relationships from an Operational perspective to support the commercial effort
Minimum selection criteria:
- Ability to communicate at a broad range of levels
- Negotiation and influencing skills
- Relationship building skills
- Ability to make decisions under pressure
- Commercial acumen
- Attention to detail
- Organisational skills with the ability to manage multiple priorities
- A minimum of 5yrs working in a cargo operational environment, with at least 2yrs at a management/supervisory level
- Knowledge of MAD Airport, Cargo customers and main key players
- Fluent in English and Spanish - Portuguese an asset
- Collaborative team player
- Confident in own judgment and capable of justifying it retrospectively
- Ability to assess, make good judgement and take calculated risks
- Good working knowledge of setting and monitoring budgets
- Must have the ability to work in Spain unrestricted
**Mandatory Covid-19 Vaccination Required**
Please refer to the Air Canada Careers page for full job details.
Supérieur immédiat : Chef de service - Exploitation fret - France, Espagne et Portugal
Portée du poste : Assumer la responsabilité de tous les aspects de la prestation du service opérationnel et de la sécurité des produits d’Air Canada Cargo à l’aéroport de Madrid en veillant au respect de tous les règlements et de toutes les pratiques pertinentes de la sûreté aérienne. En collaboration avec le chef de service - Exploitation fret - France, Espagne et Portugal, soutenir le processus d’approvisionnement et de gestion des contrats de services au sol à Madrid, favoriser les activités opérationnelles pour atteindre les objectifs généraux et gérer le rendement de tous les sous-traitants en veillant à la qualité du service et à l’atteinte des mesures de satisfaction de la clientèle. Gérer tous les coûts d’exploitation directs dans le cadre d’un budget convenu. Appuyer le chef de l’Exploitation fret à d’autres escales de l’Espagne et du Portugal, au besoin.
Rôles et responsabilités:
- Assurer la sécurité de l’exploitation à Madrid, conformément aux normes, aux politiques et aux procédures d’Air Canada en matière de sécurité.
- Se conformer aux normes IOSA.
- Assumer la responsabilité de la prestation des procédures d’utilisation normalisée convenues.
- Assumer la responsabilité de la prestation globale des niveaux de services opérationnels convenus à l’aéroport de Madrid.
- Mettre l’accent sur toutes les mesures Cargo iQ de I’IATA.
- Résoudre les situa