Cargo Services Manager

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

To be accountable for all aspects of operational service delivery and safety for Air Canada's cargo product at Madrid Airport, ensuring 100% compliance with all relevant Aviation Security regulations and practices. With the Cargo Operations Manager - France, Spain and Portugal, support the process to Procure and manage the ground handling contracts at MAD, driving operational activities to support commercial targets, and performance manage all sub-contractors ensuring service quality and customer satisfaction metrics are achieved. Manage all Direct Operating Cost within an agreed budget. Support the Cargo Operations Manager with other Spain & Portugal stations as need be.

**Roles & responsibilities:**
- Responsible for the delivery of operational safety at MAD Airport, in accordance with Air Canada's safety standard, policies and procedures
- Ensure Safety, Security and Service standards are observed, monitored, and practiced consistently by our GHA and any other 3rd party suppliers- Compliance with IOSA standards
- Responsibility for the delivery of agreed Standard Operating Procedures
- Responsible for overall delivery of agreed operational service levels at MAD Airport
- Ensure focus on all Cargo iQ Measures
- Service Failure Resolution
- Investigate any loading irregularities and action in accordance with Air Canada processes and policy
- Monitor compliance with corporate SOP's
- Ensure ULD equipment levels are adequately maintained to allow the operation to run effectively
- Oversee and verify all Direct Operating Costs for the MAD cargo operation within agreed budget
- Continuous and effective management of our 3rd Party GHA to:

- Deliver a quality of service to our customers that supports the business needs
- Challenge and action any service / safety deficiencies in accordance with Air Canada's processes and policies
- Responsible for developing an action plan in relation to any Audit findings
- Responsible for ensuring the smooth running of trucking network throughout Spain
- In alignment with CNC, ensure continuous dialog with Uniload to ensure compliant ULD management
- Approval of applicable 3rd party and GHA invoices
- Provide representation for Air Canada Cargo at any applicable regulatory bodies at MAD Airport as required (eg: airport authorities, customs authorities etc )
- Develop Customer relationships from an Operational perspective to support the commercial effort

**Qualifications**
- Ability to communicate at a broad range of levels
- Negotiation and influencing skills
- Relationship building skills
- Ability to make decisions under pressure
- Commercial acumen
- Attention to detail
- Organisational skills with the ability to manage multiple priorities
- A minimum of 5yrs working in a cargo operational environment, with at least 2yrs at a management/supervisory level
- Knowledge of MAD Airport, Cargo customers and main key players
- Fluent in English and Spanish - Portuguese an asset- Collaborative team player
- Confident in own judgment and capable of justifying it retrospectively
- Ability to assess, make good judgement and take calculated risks
- Good working knowledge of setting and monitoring budgets
- Must have the ability to work in Spain unrestricted

**Conditions of Employment**:
- Mandatory Covid-19 Vaccination Required

**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.