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Customer Support and Collections Agent, French Market
hace 2 semanas
**WHAT WE DO MATTERS**:
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. We believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. We inspire, we build, and we celebrate. We dream big, love our users, hustle every day, and always do the right thing to win - together. Our people are at the heart of our success.
**ABOUT THE ROLE AND THE TEAM**:
As part of our Revenue Operations team supporting the French market at Mariages.net, the Customer Support and Collections Agent plays a key role in ensuring client satisfaction and maintaining healthy account relationships. This position combines front-line customer support with collections responsibilities, requiring a proactive, solution-oriented approach. You’ll work in a dynamic, multicultural environment, collaborating closely with other departments to resolve issues, retain clients, and uphold financial standards. This role is ideal for someone who thrives on communication, problem-solving, and delivering outstanding service while managing administrative and payment-related tasks.
**RESPONSIBILITIES**:
- Customer service: Satisfaction, assisting, and personalized quality support
- Processing and managing additional campaign products purchased by the client
- Liaise with other departments and areas of the company to resolve and manage customer-related issues
- Claiming the balance of debts and arrears
- Customer retention
- Analysing the customer's actual situation, trying to reach an agreement for payment
- Negotiating payments
- Managing administrative functions associated with the role
- Inclusion and monitoring of delinquent customers in insolvency registers
- Closing resolved complaints, indicating in our CRM the observations and data to be kept after each action
**SUCCESSFUL CANDIDATES HAVE**:
- Native French speaker (our clients are French companies)
- Fluency in the**English language, both oral and written
- Spanish: Basics (Recommended)
- Experience in customer support (at least 2 years)
- Experience in payment management
- Excellent communication skills
- High negotiation and retention skills, identifying and developing techniques to improve results
- OFFICE tool and global Internet knowledge.
- Organized, goal and detail-oriented, strong work ethic
- Curiosity, insight, and accuracy are qualities we value, as well as flexibility and adaptability
- A positive attitude towards new challenges and changes
We are a great team and are looking for people who can fit in with energy, positivity, and motivation.
**WHAT WE LOVE ABOUT YOU**:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
**WHAT YOU LOVE ABOUT US**:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
- **For roles not eligible for in-office expectations**, we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.**US Notice**: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
