Customer Service
hace 5 días
Customer Service (h/m)
- Hight German will be responsible:
- Handle customer inquiries, process returns, and resolve customer issues promptly.
- Oversees Order release through tasks created because of data or stock management.
- Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
- Identify actions of improvement towards proactivity towards Customer Satisfaction
- Liaise with IT to implement the required system improvements
- Drive continuous improvement in customer fulfillment systems and processes
- Integrate customer data from various reporting channels as necessary.
- Produce and maintain reports presenting and analyzing key performance indicators.
- Ensure clean and accurate data management and analysis.
Important company in the healthcare sector located in Barcelona.|Permanent contract.
Customer Service (h/m)
- Hight German:
- Focuses relentlessly on customers
- Works well under pressure
- Works well in teams
- Pays attention to details.
- Communication skills, including verbal, written and presentation
- Interpersonal skills
- Analytical, decision making and problem-solving skills, including the ability to conduct a root cause analysis
Important company in the healthcare sector located in Barcelona.
- Growth and development opportunity.
- 2 days home office
The Customer Service (h/m)
- Hight German works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods.
- Schedule: 8h/9h -17h-18h.
- Permanent contract.
- Very Hight English.
Customer Service (h/m)
- Hight German
- Barcelona
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