Internship - Customer Operations

hace 2 días


Barcelona, España Tritium Software, S.L. A tiempo completo

ForceManager is the sales CRM for teams that are constantly on the move: they work with hybrid sales and report their sales activities from the road, in the office or at home.
What makes ForceManager successful is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use, has integrated geolocation, Artificial Intelligence, and high user adoption rates.

We are headquartered in Barcelona, Spain, but our team is international, and we all work remotely. With more than 90 employees, we can proudly say that we have more than 1500 customers worldwide.

We are seeking an enthusiastic and analytical intern to join our team as a **Customer Operations Specialist Assistant**. In this role, you will be responsible for supporting our Customer Operations team in the department's day-to-day operations.

**As Customer Operations Specialist Assistant, you will**:

- Work with internal IT and data administration teams to ensure accuracy of customer data
- Assist with the implementation and management of team's platforms (Totango, Teamwork, Power BI, and Zendesk) including implementation of automation and adding data and product telemetry to drive scale and improved performance
- Support all document processes to keep pace with evolving customer journeys, automation, and internal workflows

**Requirements**:

- Currently pursuing a degree in Business, Computer Science, Data Analytics, or a related field.
- BBDD logic knowledge
- Experience working with Basic SQL for data extraction and analysis
- Tech-savvy with the latest SaaS tools and modern apps
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously
- You are completely fluent in Spanish. English and other European languages such as French and Italian will be highly valued
- Familiarity with Totango, Teamwork, Power BI, and Zendesk is a plus, but not required

**We offer**:

- Paid Internship contract part-time 30h/week or full-time 40h/week
- An outstanding chance to expand your knowledge and thrive within the Software as a Service (SaaS) ecosystem
- Remote first working policy
- Free Friday afternoon
- Chance to be a part of a culture in which the exchange of ideas and individual initiatives is highly encouraged


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