Customer Success

**Meet Benevity** Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits. To grow our team, we're looking for a SUPER INTERN, supporting the team in many different areas. **Key Responsibilities** After initial training, your main objectives will be to support the Customer Success (CS) team in creating a wonderful experience for our users and companies. You will work hand in hand with Customer Success Manager (CSM) during all the lifecycle stages of our clients. No, you'll not be doing coffee runs and making photocopies. You will work like every one of us, with clear objectives, milestones and deadlines. Among other tasks you could be involved in the following activities: - Help defining a roadmap with clients and set metrics to ensure the partnership is a success - Help companies to launch Alaya internally - Support and facilitate events such as field volunteering, fundraising and collections - Find creative ways to boost the engagement of users on the platform - Provide product support - Take feedback from users to improve our service - Brainstorm new solutions and services together with the management team **Who we are looking for**: You will be expected to take responsibilities by learning and proposing new solutions and alternatives to the team. You will be part of a young and motivated group of people who are passionate about making a difference in the world. We offer a great work environment, achallenging and motivating role with the possibility of taking more responsibilities as the company evolves. - You DON'T NEED PREVIOUS WORK EXPERIENCE - A bachelor's degree in management, administration, marketing, international relations or a related field. - Excellent English proficiency, especially written. Any other languages are a plus. - You are confident, you enjoy and thrive in a working environment with a lot of people to be regularly in touch with. - You are rigorous and pay great attention to details. **Also**: - Ability to do a 6 months Learning Agreement starting in July - Full-time: Monday to Friday (30h-40h/weekly) - Based in Barcelona (or open to relocate) **Do good**: We have a genuine interest in bringing a positive impact to the world around us. **Get it done, better**: We work smart and go the extra mile. **Say "we", not "I"**: We recognise our individual strengths, communicate and build on them as a team. **Find a smarter way**: We think outside of the box and always push boundaries. **Make it fun**: We bring positive energy, a lighthearted manner, and have a good laugh. **Join a company where DEIB isn't a buzzword**: The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space. Diversity, Equity, Inclusion and Belonging are part of Benevity's DNA. You'll see the impact of our investment in DEIB daily—from our Employee Networks making space for us to have difficult conversations, to the exceptional diversity on our leadership and tech teams. We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves — in a place where everyone has an equitable opportunity to shine **_ If you want to feel seen, heard and celebrated, you belong at Benevity._