Senior Process Improvement Manager
hace 4 días
A Degree.
- Relevant experience leading end-to-end process improvement projects, from identifying improvement opportunities, implementing solutions and measuring results.
- Relevant experience analyzing large sets of data and using statistical knowledge to find root causes and measure benefits.
- Relevant experience in influencing a large variety of stakeholders in dynamic organizations to align on long-term solutions.
At the Amazon Logistics EU Deliver Service Partners (DSP) Trust & Safety team, we own all EU wide initiatives in Driver and DSP 1.0/2.0 escalations. Our team provides the global Amazon Logistics community with the knowledge, the right short and long-term strategies to drive improvement and delight Drivers and DSP stakeholders, while protecting customer experience.
The Senior Process Improvement Manager will carry out critical AMXL driver, customer and community member incident investigations to design, implement and rollout our key prevention strategies that ensure future incident mitigation with direct VP level goal impact to reduce incident frequency, impact and cost. This is a position focusing on AMXL and engages directly with AMZL and AMXL Leadership (DSP Management, DSPs, Legal, PR, Audit & Compliance) to actively select, influence and drive results from key stakeholders, gaining alignment to launch initiatives across EU.
Key job responsibilities
- Design and launch, in collaboration with AMXL Ops team, long-term solutions to mitigate incident frequency, impact and cost.
- Own VP-level KPIs and identify trends, root causes and building forecasts to ensure we are within goal.
- Analyze data from various sources (internal systems, feedback from key stakeholders, large customer segments) and propose remedial action based on investigation findings.
- Driving improvement initiatives to guarantee the Operational Excellence of our processes, including tech (e.g. automation) and non-tech (e.g. trainings) solutions.
- De-escalates risks to keep positive partner and employee relations.
About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.
Madrid, ESP | Madrid, M, ESP
- Advanced Degree in Business Management, Finance, Law, Engineering or another related field.
- Experience with DMAIC and other Six Sigma tools.
- Knowledge of SQL, Tableau, Python or other tools to perform data analysis and create automations.
- Experience in Logistics Industry.
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