Customer Support Representative

hace 1 semana

Valencia, España WhiteBIT A tiempo completo

**WhiteBIT is an international fintech company employing over 300 professionals. As a crypto exchange, WhiteBIT strives to offer an intuitive user interface with a suite of analytical tools.**

**We work with cryptocurrency projects from all over the world with one main goal of mass adoption of blockchain technology and expand the cryptocurrency community by providing a secure and easy-to-use platform.**

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Now we are conquering the Spanish market, so we are looking for a Customer support representative with knowledge of Spanish, Ukrainian(Russian), English
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**Requirements**:

- Spanish Strong С1 level (at least writing)
- English Strong B2 level (at least writing)
- Good communication skills
- Quick studying, to be ready to work with a big amount of data
- Client-based mentality
- Analytical and problem-solving skills
- Desire to grow in cryptocurrency knowledge
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Would be a plus:
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- Chinese knowledge
- Experience in client support
- Cryptocurrency area knowledge (even on the basic user level)
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**Responsibilities**:

- Assisting clients with any product related questions
- Closing tickets in one touch
- Record-keeping
- Team interaction
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We offer:

- Our own product
- Paid training (2 weeks) with a mentor
- Schedule to choose from: day or night shifts
- Real career growth at WhiteBIT
- Loyal and progressive management
- Payment revision policy every six months
- Legal and accounting support
- Paid vacation and sick days
- Remote work | Office work (Spain)
- Schedule:

- on training from 9:00-17:00 Mon-Fri (Sat, Sun - days off);
- after training [until the end of the trial period and beyond] 5 days from 08:00-16:00, 2 days off (these are weekdays, two in a row), 5 days from 14:00-22:00, 2 days off, then morning week, then evening week again.
- Salary:

- Office work: 1000 EURO(trial period, 3 month)/ 1200 EURO(after trial period)
- Remote: 600 EURO(trial period, 3 month)/ 750 EURO(after trial period)
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- Exciting corporate life (trips abroad, birthdays, professional and public holidays, lectures and much more)
- Cozy and spacious workplace in Valencia (Calle Vicente Beltrán Grimal)
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Our СRYPTOteam is waiting for YOU
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Тип вакансії: Повна зайнятість

Зарплата: 1 000,00€ - 1 200,00€ на місяць

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