CRM Analyst

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. **About the Role** We are seeking a detail-oriented and data-driven CRM Analyst to support our Revenue Management team. In this role, you will be responsible for managing, optimizing, and analyzing our CRM systems to improve sales efficiency, revenue forecasting, and overall business performance. You will play a crucial role in maintaining data integrity, driving automation, and providing actionable insights to enhance decision-making across sales operations. **Key Responsibilities** CRM System Management - Maintain, enhance, and optimize CRM platforms to support revenue operations and sales team efficiency. Data Integrity & Analysis - Ensure accurate data management within CRM systems, conducting audits and implementing best practices to maintain high-quality sales and customer data. Sales Performance Tracking - Analyze key sales metrics such as pipeline health, bookings, conversion rates, and goal attainment to drive revenue growth. Forecasting & Reporting - Support revenue forecasting by integrating CRM data with financial planning tools, providing insights into revenue trends and operational performance. Process Automation & Improvement - Develop and implement automation solutions within the CRM to streamline sales operations and improve reporting accuracy. Cross-Functional Collaboration - Work closely with sales, finance, and operations teams to align CRM strategies with business objectives and improve overall sales effectiveness. Sales Quote & Pricing Support - Assist in maintaining and optimizing sales quoting tools, ensuring accurate pricing structures and margin analysis. **What We're Looking For** ✔ CRM Expertise - Experience with Salesforce, HubSpot, or other CRM platforms in a revenue management or sales operations capacity. ✔ Strong Analytical Skills - Ability to analyze sales data, identify trends, and provide actionable insights. ✔ Experience in Sales Operations or Revenue Management - Prior experience in CRM administration, sales analytics, or FP&A is a plus. ✔ Technical Proficiency - Familiarity with reporting tools (Power BI, Tableau), SQL, or data automation tools is an advantage. ✔ Detail-Oriented & Process-Driven - A structured approach to managing and optimizing CRM data and workflows. ✔ Collaborative & Strategic Mindset - Comfortable working across teams to improve CRM processes and drive revenue success. **Why Join Us?** Play a key role in optimizing revenue management and sales operations. Work with advanced CRM tools and automation solutions. Flexible location: Join our team in Prague, Poland, or Spain. Career growth in a dynamic, data-driven environment.