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Channel Manager Optimization Coordinator

hace 3 semanas

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**About WebBeds**

Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global network of travel trade buyers, who sell to the travelling public.
Hotels and other suppliers - global and regional hotel chains, independent hotels, apartments, resorts, attractions, transfer and sightseeing companies and more - can sell their products to a global network of online and offline travel buyers through robust solutions that provide greater inventory control to simplify distribution, and leverage WebBeds enhanced analytics to inform inventory optimisation choices - saving costs and increasing revenue.

Travel buyers - online travel agencies, retail travel agents, corporate travel managers, tour operators, wholesalers, tourism boards, super apps, DMC’s, group providers, airlines and more - can integrate the hundreds of thousands of hotels and ground services in the WebBeds marketplace through simple and seamless API connectivity, or they can search, shop and book online through one of WebBeds trade only booking sites.

WebBeds operates globally through four geographic regions - Europe, Asia Pacific, MEA (Middle East and Africa) and Americas - with over 1,900 travel professionals working in 120 cities across 50 countries worldwide.

WebBeds is a travel brand of the Web Travel Group (ASX: WEB).

**How will you make an impact?**

The Channel Manager Optimization Coordinator plays a vital support role within the European Contracting team by acting as the **central coordination point** for all Channel Manager-related issues, questions, and change requests. This role ensures that all incoming queries are **reviewed, consolidated, and contextualized** before being escalated to the Supplier Connectivity IT team, enabling smoother workflows, better prioritization, and more strategic use of internal resources.

- Serve as the first-level reviewer for all Channel Manager-related issues raised by the European Contracting team.

- Consolidate, filter, and prioritize incoming requests, identifying duplicates, related issues, or items already in progress or planned.

- Ensure all escalations to IT are complete, clearly documented, and aligned with ongoing or upcoming projects.

- Maintain a centralized log of all issues, enhancements, and feedback related to Channel Manager performance.

- Collaborate closely with the Head of Partnerships to align on priorities and strategic initiatives.

- Support the creation of monthly reports and dashboards to track issue resolution, trends, and performance metrics.

- Assist in documenting processes, FAQs, and known issues to reduce repetitive queries and improve team knowledge.

- Liaise with internal stakeholders to clarify technical or operational details before escalation.

- Participate in internal meetings to provide updates on issue status and gather feedback from the Contracting team.

**The skills we would love to see in your suitcase**

- Strong organizational and communication skills.

- Experience in a coordination, support, or operations role within the travel or tech industry.

- Experience working with Connectivity Partners e.g. Channel Managers.

- Proficiency in Microsoft Office (especially Excel and Outlook).

- Fluent in English, both written and spoken.

- Ability to manage multiple tasks and prioritize effectively.

Detail-oriented with a proactive mindset.

- Strong project management, strategic view, commercial acumen, pro-active, dynamic, passionate, and a team player

- Highly accurate with an excellent attention to detail

- Well-developed written and verbal communication skills

- Proactive, with ability to offer solutions to issues encountered.

- Personable with lots of enthusiasm and a “can do” attitude

Ability to work independently as well as part of the team

**Why choose us as your next destination?**

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

International highly skilled group of experts from all around the globe

Dynamic environment with the chance to grow, influence & impact change Disruptive, fast-growing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation