E-learning Solutions Technician

Are you looking to develop your career in a significant project such as **Médecins Sans Frontières** (MSF)?
First of all, a little bit of context...
As you know, **MSF **is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and armed conflicts, without discrimination and irrespective of race, religion, creed or political affiliation.
We are looking for an **e-Learning Solutions Technician - LMS Technical Support**, *placed in the Tembo Shared Services, in the area of eLearning Solutions and reporting to the eLearning Solutions Manager. This person will work within the Applications & Projects team as part of the Projects & IT team.
- Position based at _*_Barcelona, Madrid, Bilbao, Sevilla, Valencia, Amman, Dakar or Nairobi._*

**Responsibilities & Tasks**:

- Be the first point of contact for Tembo LMS end-users seeking technical assistance, providing accurate information about the product/service for an efficient operation and integration of data and information.
- Run basic trouble shootings.
- Perform a role of dispatcher scalate issues for a 2nd and 3rd level of support.
- Support technical e-learning content activities.
- Maintain the operations and performance of Tembo LMS system.
- Maintain log and/or list of required repairs and maintenance initiatives for Learning.
- Design and optimize data models and standards, databases and information flow processes services of Learning according to the availability and security requirements established by IT.
- Perform the correct integration of data and processes information that is stored in Learning systems with other functional departments of MSF.
- Analyse the risks involved before any intervention in production systems
- Execute system validation tests and procedures of the systems belonging to the Learning function when needed.
- Work with external service providers ensuring the operation of systems and troubleshooting.
- Contribute to the sharing of knowledge to the organization in the areas under his/her responsibility.

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‍️** Education & experience**:

- University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
- 3 years’ experience in positions related to software administration and support to end-users.
- Desirable experience working with Learning Management Systems (LMS).
- Experience in customer-oriented tasks requiring communication skills.
- Desirable experience in software implementation and/or project management
- Desirable experience in software testing, preparation of documentation and instructions.
- Languages: English required, Arabic & French highly desirable, other languages valuable.

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IT*:

- Very good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio.
- Knowledge about Learning Management Systems (Moodle, Totara, Cornestone, etc.).
- Desirable knowledge about LAMP environments, particularly PHP.
- Knowledge about eLearning authoring solutions.
- Knowledge about SCORM standard.
- Sharepoint, Office365.
- Web development: HTML, CSS.
- Nice to have graphic design, multimedia and video edition.

**Conditions & Social Benefits**:

- 1-year contract (high possibility of extension).
- To be part of an impactful company with growth potential.
- Salary: let's talk about it.
- Secondary Benefits based on the MSF hub Reward Policy.
- Hybrid - flexible working mode.

Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF.

Do you want to make the world a better place? Then, this is for you

Location: 08002,Barcelona, 08002 Barcelona, Barcelona provincia