Help Desk

**About fundcraft**:
Join the exciting journey at fundcraft, where we're revolutionizing the industry building the digital infrastructure for asset management. Our mission is clear: to develop and operate a custom-built platform that streamlines fund back-office operations and empowers asset managers to focus on their core business.

As a fully CSSF-licensed AIFM and central administrator, fundcraft is uniquely positioned to meet the diverse fund operations needs of private equity, venture capital, and funds of funds.

Be part of our dedicated team of financial experts, lawyers, product managers, tech developers, and corporate professionals who are committed to disrupting the financial industry with our innovative tech-led approach. We're proud to stand out from competition and be the first service provider to offer such a comprehensive solution.

Founded in 2020, fundcraft has grown rapidly, already employing over 90 professionals across two countries. If you're passionate about driving change and making a difference in the financial world, join us and be part of our success story.

**About the role**:
**Key Responsibilities**:

- You will be responsible for collecting all types of feedback from users (bugs, urgent matters, concepts to be improved, etc.)
- You will be responsible to provide first level support and help. That means that you can provide direct assistance to the users for the most common problems and questions.
- For more complicated issues, new requirements or improvements, you will be responsible for projecting these user’s feedback and incidents to the different teams and to organise them accordingly.
- You will be in charge of providing accurate answers and tracking the incident resolution process.
- You will contribute to identify priorities and blocking points, contribuitng to the roadmpad development and improvement.

**Must-Have Experience / Qualifications**:

- Degree in Software Engineering or similar.
- You have at least 2 years of experience in a similar role.
- English: excellent communication skills well written and spoken.

**Preferred Qualifications**:

- You are capable and eager to take the initiative.
- You possess good relationship skills, enabling you to evolve in a team.
- You are very well organized and rigorous.
- You are able to prioritize workload and manage several tasks.

**Why Join Us**:

- Join a culture that celebrates creativity and welcomes innovative, disruptive ideas, empowering you to make a real impact.
- Immerse yourself in a fast-paced, diverse workplace where you'll have the chance to collaborate and learn from specialists across various fields, fostering personal and professional growth.
- Embrace automation and seamless tech integration in your workflows, while our platform boosts operations through tech leverage, ensuring you stay ahead of the curve and updated with new technologies.
- Enjoy an attractive compensation package that recognizes your contributions and dedication to our shared success, rewarding you fairly for your hard work.
- Work in a comfortable, ergonomic environment within our spacious, modern offices located conveniently in the heart of Girona, just minutes away from the train station.