Customer Happiness Agents to Palma de Mallorca

**Join Our Customer Happiness Team in Palma de Mallorca**:
**We’re hiring for TWO teams: Flight Front Office & Accommodation Front Office**:
Are you ready to revolutionize the travel industry with us? At Sembo, we’re on a mission to inspire journeys you never thought possible through AI-powered solutions.
Our core values — **We are innovators, We care, and We keep it simple** — guide everything we do.

Join our vibrant team and become part of a company that values **creativity, laughter, and innovation**.

**We are looking for...**:
**Multiple Nordic-Speaking Customer Service Executives**
You will be considered for **two different roles** within our Customer Happiness team:
**Customer Happiness Agent - Flight Front Office**

**Customer Happiness Agent - Accommodation Front Office**

Based in our beautiful **Palma de Mallorca office**, you’ll help deliver exceptional travel experiences for our B2C customers. You’ll become part of a warm, multicultural team where Spanish charm meets Swedish traditions.

**Who we're looking for**:
Here are the skills and traits that will help you thrive in these roles:

- Native or near-native proficiency in **a Nordic language is a requirement for both roles.** (spoken & written)
- Strong communication skills and a genuine passion for customer service
- A fast learner with a **problem-solving mindset**
- Comfortable managing multiple tasks in a dynamic, fast-paced environment
- A team player who thrives in a collaborative setting
- Able to work varied weekly schedules
- Currently living in **Palma de Mallorca**

- Bonus for:

- Experience in a similar role
- Flight Front Office: Experience with **GDS systems** (Amadeus, Galileo)

And hey - even if you don’t tick every box, we’d still love to hear from you (Nordic speaking is still a requirement).
We care just as much about mindset, curiosity, and cultural fit as we do about checklist skills.

**Some perks of working at Sembo**:

- Work remotely for up to **three weeks a year**
- Enjoy a **paid day off on your birthday**
- Receive a **generous annual wellness contribution**
- Join us for our annual **kick-off**, previously held in Palma
- Enjoy free snacks and drinks at the office

**What you'll be doing**:
In both roles, you'll contribute to delivering exceptional travel experiences:

- Build and maintain strong relationships with clients through clear and effective communication, and assist customers through the entire booking process, ensuring smooth interactions from start to finish.
- Manage and respond to customer reviews across social platforms.
- Craft personalized messages to create tailor-made experiences for travelers.
- Support sales growth through exceptional service and teamwork.
- Navigate day-to-day tasks flexibly, supporting our seven-day-a-week operation with varied work schedules, and an average of two days off per week.
- Respond to price inquiries promptly, maintaining accuracy and professionalism
- Manage customer profiles and carefully address any special request.
- Investigate and resolve challenges confidently, ensuring every customer leaves satisfied.
- Embrace Sembo’s cutting-edge tools and systems with training to deliver memorable holiday experiences.

**Role-specific responsibilities**:
️ **Flight Front Office**: Manage flight bookings, passenger information, and work with GDS tools.
**Accommodation Front Office**: Handle accommodation bookings, communicate with property partners, and support travelers with on-site needs.

**Our recruitment process**:
Your journey starts with a **meeting at our office with the Customer Happiness Team Leaders** — an opportunity for you to introduce yourself and learn more about Sembo.

Next, you’ll meet with our **Head of** **Customer Happiness**, diving deeper into the role and how you’d fit within our team.

We know that diverse teams build better companies — and we’re committed to creating an inclusive workplace where everyone can thrive.

**Sembo Group is part of Stena Line Travel Group and the Stena Sphere, one of Sweden’s largest family-owned corporate groups.