Customer Happiness Agents to Palma de Mallorca

hace 7 días

Palma, España Sembo Group A tiempo completo

Customer Happiness Agents to Palma de Mallorca Join our vibrant Customer Happiness Team in Palma de Mallorca We’re hiring for two teams: Flight Front Office & Accommodation Front Office. At Sembo, we’re on a mission to inspire journeys through AI-powered solutions. Core values: We are innovators, We care, and We keep it simple . We value creativity, laughter, and innovation. We are looking for Nordic-speaking Customer Service Executives. You will be considered for two different roles within our Customer Happiness team: Customer Happiness Agent – Flight Front Office Customer Happiness Agent – Accommodation Front Office Based in our beautiful Palma de Mallorca office, you’ll help deliver exceptional travel experiences for our B2C customers. You’ll become part of a warm, multicultural team where Spanish charm meets Swedish traditions. Who We're Looking For Native or near-native proficiency in a Nordic language (spoken & written) Strong communication skills and a genuine passion for customer service A fast learner with a problem-solving mindset Comfortable managing multiple tasks in a dynamic, fast-paced environment A team player who thrives in a collaborative setting Able to work varied weekly schedules Currently living in Palma de Mallorca Bonus for: Experience in a similar role Flight Front Office: Experience with GDS systems (Amadeus, Galileo) Even if you don’t tick every box, we’d still love to hear from you (Nordic speaking is still a requirement). What You'll Be Doing Build and maintain strong relationships with clients through clear and effective communication, assisting customers throughout the booking process. Manage and respond to customer reviews across social platforms. Craft personalized messages to create tailor-made experiences for travelers. Support sales growth through exceptional service and teamwork. Navigate day-to-day tasks flexibly, supporting our seven-day-a-week operation with varied work schedules, and an average of two days off per week. Respond to price inquiries promptly, maintaining accuracy and professionalism. Manage customer profiles and carefully address any special request. Investigate and resolve challenges confidently, ensuring every customer leaves satisfied. Embrace Sembo’s cutting-edge tools and systems with training to deliver memorable holiday experiences. Flight Front Office Responsibilities Manage flight bookings, passenger information, and work with GDS tools. Accommodation Front Office Responsibilities Handle accommodation bookings, communicate with property partners, and support travelers with on-site needs. Benefits: Work remotely for up to three weeks a year; paid day off on your birthday; generous annual wellness contribution; annual kick-off; free snacks and drinks at the office. Recruitment Process: Initial meeting at our office with the Customer Happiness Team Leaders, followed by a meeting with the Head of Customer Happiness. We are committed to an inclusive workplace. #J-18808-Ljbffr

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