Chief Cabin Crew

Welcome to this recruitment process with Vueling

Let's start by getting to know us better

**At Vueling, we love things to happen.**We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

**We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.**

**Job Purpose**

Ensure the comprehensive supervision and management of the entire cabin crew team, overseeing performance and adherence to safety and operational procedures across all bases and regions, in line with company policies and legal frameworks, to achieve operational efficiency, crew development, and high safety standards.

**Main Accountabilities**
- Foster a performance-driven culture, ensuring that all crew members meet or exceed company expectations.
- Maintain a high level of operational safety and consistency in service delivery across all regions.
- Address performance or behavioural issues within the crew effectively, while ensuring legal compliance and fairness.
- Ensure crew needs are balanced with operational demands, maintaining
crew morale while preventing disruptions in service.
- Build a strong leadership team that supports efficient cabin operations across all bases.
- Ensure that all crew members are informed, compliant, and updated on essential operational and safety information.
- Maintain high standards in crew competence while offering fair opportunities for those who struggle to meet requirements.
- Ensure a safe working environment and reduce the number of work related incidents among crew members.
- Foster a culture of recognition and motivation among the crew, increasing overall morale and engagement.
- Ensure a smooth reintegration process and maintain crew morale during extended absences.
- Ensure that cabin crew are appropriately represented and engaged in company and external events.
- Make the department managed a better place to work.
- Fulfill the mission of the job if it is in the employee´s hand.

**Main Responsibilities - Tasks**
- Supervise and evaluate the performance of cabin crew, setting up performance evaluation systems, regularly reviewing crew performance, and ensuring both positive reinforcement for high performers and corrective measures for underperformers.
- Implement and oversee safety and operational procedures, ensuring that all cabin crew adhere to the latest safety regulations and company policies, coordinating closely with Flight Operations and ensuring compliance across all bases.
- Handle special leave requests and manage crew rosters, authorising special permissions for leave, and ensuring that absences are properly managed to maintain operational continuity.
- Lead the recruitment and appointment of base and duty managers, overseeing the selection and training of base and duty managers, ensuring they align with the company’s strategic goals and are capable of leading their teams effectively.
- Monitor and manage occupational safety and health concerns, collaborating with the Health & Safety department to track work-related accidents and illnesses, ensuring that proper preventive measures are in place and that any issues are swiftly addressed.
- Recognise and reward high-performing crew members, leading the process of nominating crew members for recognition and rewards, ensuring a fair system is in place to highlight exceptional performance.
- Organize and manage the team, promoting their development, teamwork and communication, between their collaborators and the rest of the Company.

**Main Relationships**
- Human Resources - Collaborate on the management of disciplinary processes, crew performance evaluations, and compliance with local labour laws in different countries.
- Flight Operations (Flight Ops) - Ensure coordination between cabin crew and flight operations, particularly regarding safety procedures and operational updates.
- Health & Safety Department - Monitor and manage crew health concerns, ensuring compliance with occupational health regulations and managing accidents.
- Base Managers and Duty Managers - Directly manage and coordinate with these teams to ensure smooth operations at various bases, managing schedules, performance, and development.
- Service on Board - Collaborate on any procedural updates or changes to in-flight services and ensure they are communicated effectively to the cabin crew.
- Internal and External Communications - Coordinate the involvement of cabin crew in company communications, media appearances, and external events, ensuring alignment with company messaging and image.
- Labour Relations (Indirect) - Begin involving the Chief of Cabin Crew in labour relations as an advisor, particularly in negotia