Crew Back Office

Welcome to this recruitment process with Vueling

Let's start by getting to know us better

**At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

**We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.**

**Job Purpose**

You will lead administrative processes within the Cabin Crew department, emphasizing digitalization and accurate manpower distribution. Your role involves overseeing personnel and projects to support efficient operations. You will manage the accurate distribution of manpower across different bases, aligning with crew supply and demand. Additionally, you will spearhead projects aimed at digitalizing employee experience to enhance operational efficiency while ensuring compliance with safety standards and regulatory requirements.

**Main Accountabilities**
- Achieve full adherence to all regulatory and organisational requirements, enhancing overall departmental compliance.
- Maintain seamless operational transitions during changes, ensuring mínimal disruption and continued compliance.
- Ensure that all operational manuals are current, comprehensive, and fully compliant with existing regulations.
- Foster a strong, cooperative relationship with regulatory bodies and successfully address all audit findings promptly.
- Consistently maintain high standards of safety and regulatory compliance across all cabin crew operations.
- Ensure all cabin crew members receive the required training, thereby enhancing their competencies and compliance with safety standards.
- Deliver projects on time and within budget, contributing to the continuous improvement of cabin crew operations.
- Efficiently allocate and manage manpower resources, ensuring optimal staffing levels that support operational demands.
- Streamline back-office operations, improving efficiency and support to frontline cabin crew members.
- Uphold the highest standards of safety and compliance in all activities, mitigating risks and enhancing operational integrity. Make the department managed a better place to work.

**Main Responsibilities - Tasks**
- Ensure compliance with all departmental processes and procedures in accordance with applicable regulations, IOSA standards and recommendations from other superior organisations.
- Oversee and control the Management of Change (MOC) processes within the Cabin Crew department.
- Develop, review, and update manuals and departmental processes to align with both regulations and departmental needs.
- Serve as the primary point of contact for regulatory authorities and coordinate audits to address concerns or findings.
- Monitor safety and compliance within the Cabin Crew department.
- Lead or participate in projects related to cabin crew operations.
- Determine and manage the cabin crew manpower budget (new entrance, reinstated and upgrades to SCC) in coordination with the rostering department.
- Manage and coordinate cabin crew back-office processes and personnel.
- Ensure that all activities within the scope of the role comply with relevant compliance and safety standards.
- Organize and manage the team, promoting their development, teamwork and communication, between their collaborators and the rest of the Company.
- Perform any other responsibility or function that is assigned inherent to the job.

**Education**

Bachelor's degree in Engineering, Aviation Management, Business Administration, or a related field.

**Experience**
- Relevant experience in team-management roles.
- Experience managing supply-chain-type processes.

Ideally, but not a must:

- Previous experience in cabin crew operations, quality management, or regulatory
compliance within the aviation industry is preferred.
- Experience in coordinating and managing training programs for cabin crew.
- Proven track record of maintaining compliance with aviation safety and operational
standards.

**Competencies**
- Team management.
- Teamwork.
- Organisation and structure.
- Flexibility.
- Problem solving.

**Languages**

Fluency in English and Spanish.

**Other**
- Understanding of applicable law relevant to aviation and cabin crew operations.
Basic knowledge of Microsoft Office and general informatics skills.
- Familiarity with aviation regulations and standards, such as IOSA.
- Knowledge of AIMS (Airline Information Management System) or other Vueling
systems.
- Knowledge of SMS (Safety Management Systems) and Compliance Monitoring as per IOSA ORG 1.6.2.

**Location**

Viladecans (Barcelona).

**Level**

People Manager 4

**Our benefits**

Every single person who works with us is unique. And we want your experience of working at Vueli