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Head of Customer Happiness at Holidog

hace 2 semanas

Barcelona, España Hector Kitchen A tiempo completo

Holidog is present in 10 countries across Europe and is seeking a passionate and effective Head of Customer Happiness, who is a proficient French speaker, to drive our growth and ensure exceptional customer satisfaction.

**About Holidog**: Holidog is the premier marketplace in France for dog-sitting services, connecting pet owners with trusted caregivers. With a strong presence in 10 European countries, we are committed to providing the best possible experience for both our customers and service providers.

**Key Responsibilities**:

- Lead a team of 4 content moderators to maintain high-quality content on our platform.
- Take complete ownership of each customer happiness process, consistently questioning and implementing improvements.
- Contribute to the creation of new organizational routines to optimize time and reduce errors within the company.
- Actively propose new ideas to enhance Holidog's growth and improve customer experiences.
- Monitor customer happiness KPIs and promptly address any issues that may arise.
- Work to enhance Holidog's e-reputation through exceptional customer experiences.

**Requirements**:

- 3+ years of experience in managing customer happiness processes.
- Proficient French speaker with fluency in English and proficiency in other European languages as a plus.
- Obsessed with customer satisfaction and delivering excellent service.
- Strong leadership and team management skills.
- Highly organized with excellent attention to detail.
- Innovative mindset, continuously seeking ways to improve processes.

WHY JOIN US?
If you are a proficient French speaker passionate about customer satisfaction and ready to lead a talented team to new heights, we want to hear from you Join Holidog and play a crucial role in shaping our customer happiness department, driving our growth across Europe, and bringing your innovative ideas to life.

**Employment Details**:
Position: Head of Customer Happiness
Employment Type: Full-time
Contract Options: Freelance or Permanent
Remuneration: 40,000 - 45,000€ per year

Type d'emploi : Temps plein

Salaire : 40 000,00€ à 45 000,00€ par an

Langue:

- Français (Exigé)

Lieu du poste : In person