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**Descripción de la compañía**:
Tropicfeel does more than travel gear. It’s a place to explore potential & obliterate boundaries. The company looks for a dreamer, someone seeking personal growth and who can think outside the box. Tropicfeel’s culture embraces diversity and rewards imagination. The brand seeks achievers, leaders, and visionaries.
**Descripción del puesto**:
Job Brief
Tropicfeel does more than travel gear. It’s a place to explore potential & obliterate boundaries. Tropicfeel’s culture embraces diversity and rewards imagination. The brand seeks achievers, leaders, and visionaries.
We’re looking for someone who dreams big and can think outside the box. Together we want to translate our ambition into a unique productand more Our Customer Service objective is to provide the best possible experience for our customers. Therefore, we’re looking for a smart, empathetic and hard-working problem solver with native German and people skills. If you are someone passionate about the industry, have strong communication skills, and a true “yes we can” attitude, this is your place
At Tropicfeel, everybody brings their own spice to the table. Be ready to bring your attitude and skills to a challenging and constantly evolving environment.
**Responsibilities**:
- Identify and assess customers needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide solutions and alternatives within the given SLA’s
- Follow communication procedures, guidelines, and policies
- Report errors, bugs and improvement opportunities to our dedicated team
- Process and edit orders
- Support your team members and encourage a positive work environment
- Regular involvement in projects, team meetings and events
- Reach individual and team KPI’s
- Improve the customer happiness department and ensure a high level of customer service at all times
**Perfil**:
Required Skills & Background
- Native German or English
- It will be a plus if you speak other languages such as,French, Italian etc.
- Good interpersonal skills and relations with peers, other departments and customers
- High level of empathy
- Intermediate IT skills
- An open mind to change: we have an ever changing, fast-paced and dynamic environment
- If you have some Logistic experience in Customer Service, Customization, Warehousing, Transportation...it will be greatly appreciated :)
