Senior Ict Officer

Job Identification (Reference Number)**:16213** Position Title**:Senior ICT Officer (Data & AI Product Management)** Duty Station City**:Valencia** Duty Station Country**:Spain** Grade**:UG** Contract Type**:Special Short term ungraded (Up to 9 months)** Recruiting Type**:Professional** Vacancy Type**:Call for Applications** Initial duration**:9 months with Possibility of Extension** Closing date**:31 August 2025** **Introduction** Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration **Context** Following the ICT Strategy and vision implementing the Target Operating Model (TOM) for the ICT Department, The Information and Communications Technology (ICT) Division has restructured its operations through the delivery of the IOM mandate through technological advancements and innovative solutions. Within the ICT Department, the Digital and Business Enablement Strategy Team will be fundamental in driving cost containment and efficient resource allocation, building an AI-savvy workforce through training and enablement, and accelerating AI and digital adoption. The Senior ICT Officer (Data & AI Product Management) will work under the overall supervision of the Director of ICT Department and the direct supervision of the Deputy Director, Digital and Business Enablement. They will play a crucial role in enabling AI-driven digital transformation by aligning technology initiatives with business goals, assisting with the overall objectives of embedding data and AI capabilities, and fostering continuous innovation for enhanced outcomes. RESPONSIBILITIES Enhance and maximise the usage of existing internal AI solutions within the organisation across all business units ensuring that they are utilised to their full capacity and support the day-to-day operations of the teams. - Collaborate with business units to identify automation and AI opportunities within business processes, and develop AI-driven workflows to optimise operations, decision-making, and outputs. - Evaluate external AI solutions that meet the identified business requirements, conduct feasibility studies and proof-of-concept (PoC) pilots, and select and integrate the AI-powered tools into the respective business areas. - Collaborate with Managed Service Providers (MSP) for AI implementation, define and manage Service Level Agreements (SLAs) to ensure high availability, oversee third-party developers for AI customisation and integration, and ensure vendor solutions align with ICT’s technology architecture and strategic goals. - Provide training on AI tools like Microsoft Copilot through conducting workshops and training sessions for employees on AI adoption, create educational materials, guides, and use case demonstrations, support AI literacy by building prompt libraries, and establish internal AI champions to drive knowledge sharing. - Work with the internal change team to embed AI literacy and facilitate change management to transition the organisation from legacy systems to a lean, AI-enabled enterprise, support with developing a culture of AI adoption through case studies and success stories, set-up internal "office hours" for peer learning and AI discussions, track AI solution uptake, measure impact, and iterate based on feedback. - Lead the design, development, and delivery of AI-enabled MVPs in collaboration with business stakeholders. - Define and maintain a backlog of high-value prototype opportunities in coordination with business engagement and governance teams. - Perform any other duties as may be assigned. **QUALIFICATIONS Education** - Master’s degree in Political or Social Science, Economics, International Relations, Business Administration from an accredited academic institution with five years of relevant professional experience; or, - University degree in the above fields with seven years of relevant professional experience.. Accredited Universities are those listed in the UNESCO World Higher Education Database. **Experience** - Minimum of five years of relevant experience providing technical, change management and learning support to a business-related area, preferably in an international organisation or multi-national company, or equivalent combination of education and relevant experience; - Familiarity with NGO, Development Agency or UN processes is an advantage; - Strong oral and written communications and presentation skills, and client-service attitude; - Experi