Chief of Staff

Hi, we’re Back Market.

We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.

Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have.

Are you ready to join us?

**The Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new.** This means the customer experience must match (or beat) buying brand new products at every step of their journey.

As a Chief of Staff Intern in the Customer Care team, you’ll work closely with the Director of the Customer Care team to help run the engine behind the team’s operations and strategic priorities.

**YOUR MISSION (IF YOU ACCEPT IT)**:
- Organize and **maintain the Customer Care team roadmap/Jira** - set reminders for owners to follow up on their projects/tasks
- Lead the** preparation and follow-up of the Weekly Business Review** (WBR)
- ** Work with the data team** to build the automated WBR data weekly surface**Send weekly priorities and coordinate team rituals**:

- Connect with our Senior Expert Strategic Program manager to align customer delight and Care tasks/priorities
- ** Be a team amplifier** - Send a monthly newsletter focused on highlighting CARE Operation wins to fire up the team

**YOU ARE IN THE RIGHT PLACE IF**:
- ** English is no-brainer (fully professional capability)**. If you’re extra cool and speak more languages (Spanish, German, French), bonus points for you
- Currently **pursuing a Master's degree** (gap year or final year) in business, strategy, commerce, or impact-related studies and **looking for a 6 months full-time internship in Barcelona**:

- ** A good communicator and team player**, able to collaborate across multiple departments and lead transversal initiatives.
- ** Entrepreneurial mindset** : proactive, curious, and creative individual who is also highly organized and detail-oriented
- Ability to comprehend and navigate complex environments and strategic issues, while being adaptable and focused on making a significant impact
- Familiarity with tools like Jira for task and project management is a huge Plus

**ABOUT THE INTERNSHIP**:
- Starting date in **July or August 2025**:

- Duration : 6 months, until December 2025
- Full-time : 35h/week - Monday to Friday
- You should be enrolled in a school or university providing an internship agreement for the entire period of the internship

**RECRUITMENT PROCESS**:
- Video-call Interview with the Talent Acquisition Specialist (30min)
- Technical Interview (with a live case-study?) with the Director of Care (45min)
- Team fit Interview with another person in the team (30min)

**WHY SHOULD YOU JOIN US ? ✌**

At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).

No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment — with benefits to match, like:

- A mission driven work environment where your day to day makes an impact on the planet. Seriously.
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values.

If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.