Customer Success Program Manager

hace 2 semanas

Barcelona, España Lokalise A tiempo completo

**Who are we** Founded in 2017, Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes. It provides a platform for managing translations of software, websites, mobile apps, and other digital content. Overall, Lokalise helps businesses improve their time-to-market, increase translation quality, and reduce costs associated with localization. **Location** Even though our company operates exclusively on a remote basis, you are required to reside in and have legal work eligibility within one of the specified countries: Bulgaria, Czech Republic, Estonia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Ukraine, United Kingdom. **About** We are looking for a talented and experienced Customer Success Program Manager to join our Customer Success team and be responsible for building and implementing our "one-to-many" customer engagement programs for our non-managed/digital Lokalise customers. **You Will** - Develop and deliver the customer success "one-to-many" offering to drive retention and growth. - Work closely with the GTM, Product, and Customer Success teams to develop and deliver programs that increase customer engagement and loyalty. - Leverage digital methods to drive engagement with our customers to increase adoption e.g. lifecycle marketing campaigns, webinars, and events. - Develop and maintain strong relationships with key customers to understand their needs and ensure their success. - Analyze customer data and feedback to identify opportunities, and monitor success and optimization across customer success programs. **You Must Have** - 5+ years of experience in customer programs, customer success, or a related field. - Knowledge of customer lifecycle planning and engagement tactics. - Familiarity with key customer relationship systems e.g. CRM (Salesforce is a must), CS systems (Gainsight, Planhat, Catalyst), and marketing (Marketo, HubSpot). - Experience developing "one-to-many" programs and tactics, including objectives and key metrics, upon which a project will be evaluated and tracked for progress. - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. - Strong project management skills, with the ability to manage multiple projects and priorities simultaneously. - Ability to identify trends through data analysis and/or create and test hypotheses via intentional experimentation, synthesize findings, and iterate quickly as necessary. - A self-starter mindset - you take the initiative to proactively support both strategy and tactical execution plans with high attention to detail and delivery excellence. **It will be considered a significant advantage if you bring** - Experience with product analytics tools - Amplitude (nice to have), Mixpanel, Pendo. **Our Benefits** - Competitive salary and employee stock options plan - Fully remote and flexible working hours - Co-working budget - Unlimited vacation policy - Top-notch tech equipment for your work - Learning & Development program - Health insurance - Wellness benefits - Mental health support - every employee has access to a dedicated mental health platform - Great startup atmosphere, team spirit, and team events

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