Servicenow Consultant

Key tasks & responsibilities: - Responsible for defining and constantly improving the HR Service & Workflow solution based on the ServiceNow (Now) platform. - Creates a solution that tackles complex challenges using a human-centred design methodology that unlocks business outcomes in the HR service& workflow management area. - Ensures value realisation and return on investment by governing product development and guiding the HR function through a clear product vision and prioritised backlog - Improves the usability of HR Service Management by incorporating user research methods to guide the design, development, and refinement of the work. - Expresses concepts by rapidly wire framing and prototyping scenarios using a combination of tools and digital methods. - Uses evidence-based research to influence strategic digital product decisions. - Organises design critiques to solicit feedback and improve design. - Collaborates with Software Engineers, Product Managers, and Designers to refine the UI and workflows of a digital product. - Embodies a training role in a "Train-the-trainer" approach for Citizen Development training initiatives within the ServiceNow HRSD module. - Supports digital product teams in defining goals, signals, and metrics for the digital product. - Encourages and holds up high standards for the digital product experiences. - Demonstrates awareness of accessibility and industry design standards. - Serves as an ambassador for Product Design within the org and in the broader design community. Qualifications & competencies: - Bachelor’s and/or Master’s degree in Computer Science, Software Engineering or related technical discipline. - Proven experience as Product Designer with the ServiceNow HRSD module - Experience with IT solution space for HR Service Management (e.g., ICT integration) - Fluency in best practices for architecture and design of IT products. - Strong knowledge of usability principles and techniques. - Familiarity with Ideation and Story Boarding techniques for UX (User Experience) design methodologies - Communication, presentation, and storytelling skills. - Hands-on project experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs in a larger implementation context - Experience in a highly Agile/scrum environments. - Knowledge about Software Development Life cycle. - Good Verbal and written communication skills. - Fluent in English, both written and spoken. - Strong conceptual, quantitative, problem solving and decision-making skills. - Ability to work successfully with people from a variety of different cultures and backgrounds. In exchange we will offer you: - A flexible hybrid work model (Home Office) including the option to work anywhere within the EU and 2 weeks/year outside the EU. - Career development with wide access to professional development tools & trainings. - Competitive salary, bonus & top performers awards on recognition in case of exceeding contribution - Meals Subsidy in Office. - 2 additional annual leave days after 3 years in the company. - Life & Accident Insurance. - 100% salary coverage in the event of medical leave. - In-house medical service at premises open 5 days a week for 8 hours. - 24-hour psychological, medical, and social care for employees and family. - Annual medical check-up. - Subsidised sports groups, physiotherapy service, online gym. **What you need to do now** If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.