Servicenow HR Sme Consultant

**Our opportunity**

In this role, you will be a member of Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions.

**Your role**

**As ServiceNow Subject Matter Expert (SME) your main responsibilities will involve**
- Work on implementations of enhancements as part of the global HR ServiceNow roadmap including new features
- Manage stakeholders and their needs regarding the overall processes supported by your function
- Work on different projects together with several other teams across the regions
- Recommend best practice design, components, models and deliverables
- Drive ongoing system improvements
- Support tier 3 level team for the ServiceNow HR system

**Job Accountabilities**:

- Experience developing detailed implementation plans in ServiceNow
- Knowledge of HR functions, processes, and best practices
- Experience in Project Management
- Analysis and investigation of new ServiceNow features/releases and the potential implementation into the Zurich context, following an Out of The Box philosophy
- Develop policies and guidelines regarding the usage of ServiceNow and controls adherence (Governance)
- Coordinate handling of data requests/defects/change requests with IT partners
- Opening/tracking/closing of tickets in ticketing system
- Participation in update calls with HR and IT partners
- Testing and validation of ServiceNow solutions
- Respond to production support issues
- Maintain relationship with stakeholders and represent the business during requirements gathering. Be able to translate business requirements into technical solutions with a business analyst mindset
- Manage the enhancement release process (involvement in UAT, incident management, communication, post-implementation quality checks)

**Your Skills and Experience**

**As a Subject Matter Expert (SME) your skills and qualifications will ideally include**:

- Bachelor’s degree (or equivalent), preferably with IT/HRIS background
- 3+ years of experience in ServiceNow (HRSM / HRSD) implementations and optimizations and related certifications
- 3+ years of experience working as ServiceNow Developer
- 2+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
- 2+ years’ experience implementing Portal solutions (widgets, catalog, knowledge base, etc.)
- Experience developing detailed implementation plans in ServiceNow
- Knowledge of HR functions, processes, and best practices
- Experience in Project Management
- Good command of English (C1)
- Agile & Scrum Management experience
- Service oriented working style and team player attitude, including the ability to work well under pressure
- Good analytical skills, attention to details and great level or professionalism
- Technical skills Coding with Web Technologies (JavaScript, HTML, CSS, JSON, XML) and/or Glide APIs, Jelly, AngularJS would be a plus

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** even up to 100% - you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Pension Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

LI-Hybrid

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

**Diversity & Inclusion**

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

**Why Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great
Join us as we constantly explore new ways to protect our customers and the planet.