Senior Account Manager

**Description**:
**What about us?**

Dragons Group is an independent creative agency specialised in the digital world with HQs in Barcelona and teams working from the US, Germany and Portugal.

We bridge the real world with the digital world through creative solutions.

We aren’t a huge agency where you’ll be just another cog in the machine. We are a medium sized independent creative agency that is experiencing rapid growth and is looking to hire energetic and highly motivated people.

We are seeking an experienced and dynamic Senior Account Manager who comes from an advertising/creative agency background, and who is fully versed in the realm of shopper & retail campaigns, as well as in the Social Media world.

As a Senior Account Manager at Dragons Group, you will play a pivotal role in managing and growing client relationships, ensuring the successful delivery of shopper and retail campaigns, and leveraging social media strategies to enhance brand visibility and consumer engagement. You will work closely with our creative, strategic, and production teams to develop and execute innovative campaigns that meet our clients' objectives.

You will be the main point of contact for a leading global brand within the FMCG sector, and the role will be based onsite at the client’s offices in Brussels a couple of days per week.

**Responsibilities**

Client Relationship Management:

- Act as the primary point of contact for clients, translating the client briefs into an executional plan and ensuring their needs are met and expectations are exceeded.
- Collaborate with clients to identify opportunities for creative solutions that align with their goals and objectives.
- Understand clients’ business goals and challenges to provide strategic insights and solutions.
- Prepare and present proposals, campaign plans, and performance reports.
- Contribute to new business pitches and proposals, leveraging industry knowledge and past successes.
- Identify upsell and cross-sell opportunities with existing clients to drive revenue growth.

Campaign Development and Execution:

- Lead the development of shopper/retail and Social Media campaigns from concept to execution, ensuring they are delivered on time, on brief, within scope, compliant with local requirements and to the highest quality standards.
- Collaborate with cross functional teams, including creative, production, and strategy, to ensure seamless project execution and meet client objectives.
- Monitor campaign performance and optimize as necessary to meet KPIs and ROI targets.
- Prioritising various projects for multiple brands in a fast-paced and deadline driven environment
- Managing the distribution of content across all channels, working with internal and external partners (e.g. Media agencies)

Financial and Resource Management:

- Oversee project budgets, forecast and ensure financial targets are met and resources are allocated efficiently.
- Identify upsell and cross-sell opportunities to maximize revenue from existing clients.
- Collaborate with the finance team to provide accurate forecasts and financial reporting.

Social Media Expertise:

- Develop and implement social media strategies that complement shopper and retail campaigns.
- Demonstrate a deep understanding of social media platforms, trends, and best practices.
- Stay up-to-date with social media trends and best practices to continually improve campaign effectiveness.

Team Leadership and Collaboration:

- Mentor and guide junior account managers and account executives.
- Foster a collaborative and creative working environment.
- Coordinate with cross-functional teams to ensure cohesive campaign execution.

Communication and Presentation:

- Communicate effectively with clients, stakeholders, internal teams and external partners, providing regular updates and progress reports and ensuring alignment on project goals and expectations.
- Present creative concepts, strategies, and campaign results in a compelling manner.

Campaign Analysis and Optimization:

- Utilize analytics and performance metrics to evaluate campaign success.
- Identify areas for improvement and optimization, implementing changes to enhance campaign performance.

**Requirements**:
**Requirements**:

- Proven experience (4+ years) in an account management role within a creative agency focusing on shopper, retail and social media campaigns.
- Proven track record of successfully managing and executing multi-channel campaigns.
- Strong understanding of social media platforms and trends.
- Exceptional communication, negotiation, and presentation skills.
- Strong understanding of social media platforms, trends, and emerging technologies.
- Exceptional project management and organizational skills.
- Excellent interpersonal and communication skills.
- Demonstrated success in client retention and revenue growth.
- Strong strategic thinking and problem-solving abilities.
- A passion for data and previous experience using it as a main op