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Intern Customer Experience Research
hace 3 semanas
-We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.
**The Team**:
Within the CX team, the Customer Understanding team is responsible for the Voice of the Customer (VoC) programme, aimed at understanding the experiences of our customers and acting on their feedback. The role will report to the Head of VoC programme working in close collaboration with all team members.
**The Role**:
The CX research intern will have an opportunity to work on a diverse set of CX initiatives and will gain capabilities in voice of customer analytics, data capture mechanisms, root cause analysis, program management, data visualisation, and other CX skill-sets.
**The work you’ll do**:
- Create and own key VoC programmes
- Facilitate targeted customer research in support of VoC findings
- Project manage elements of Customer Understanding Centre of Excellence (CoE)
- Own data science and data visualisation projects
**The qualifications you need**:
- Proven project management experiences
- Strong visual storytelling skills
- Research and synthesis skills
- Analytics and analytics software competency (must have: good knowledge of Excel / G-Sheet, experience with SQL; nice to have: other coding languages)
- Good knowledge of spoken and written English
- Nice to have: coursework in analytics, marketing, user centred design, information science, or other applicable areas
- At least 6 months of full-time availability
**What Celonis can offer you**:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
- Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here
- Physical and mental well-being support (subsidized gym membership, access to counselling, virtual events on well-being topics, and more)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
**About Us**
Celonis enables customers to optimize their business processes. Powered by its leading process mining technology, Celonis provides a unique set of capabilities for business executives and users to continuously find improvement opportunities within and across processes, and execute targeted actions to rapidly enhance process performance. This optimization yields immediate cash impact, radically improves customer experience, and reduces carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 20 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.
