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Customer Success Lead
hace 3 semanas
Are you interested in joining a superfast growing, well funded, Tech start-up? Are you skilled in working as a team in a high growth environment and want to enjoy working with a bunch of passionate people?
Would you like to make a huge impact by having ownership over the post sales operational experience?
Founded by McKinsey Alumni and successful entrepreneurs, PropHero is the AI-powered online platform that allows people to invest in property in a simple, transparent and more profitable way. Our vision is to make property investment as simple as investing in shares or ETFs.
PropHero is growing very fast, we have recently closed a 5.2M$ second funding round with global VCs and we are now looking to strengthen our team with top talented profiles to help us accelerate our growth.
Working at PropHero means to work in an honest, transparent, respectful and flexible environment, surrounded by very ambitious people committed to driving change and challenging the status quo. We are here to reinvent the property investment industry globally and help our customers become more financially independent by helping them create wealth through property investment, so that they can enjoy more time doing what they love
Do you identify with this purpose and are willing to join the Prophero Team to help us bring our vision to the world?
Then Prophero is the right place for you, keep reading.
**¿How will you contribute to PropHero?**
Your mission will be to guide our clients through the post sales process until the settlement of their property investment. You will have full communication with many of the stakeholders involved in the transaction: the seller, the agent and the client, manage the sign of contract, attend inquiries that may come up, organize all documentation in detail, coordinate inspections, and validate everything is correct and on track.
Your success in this mission will be stellar if you develop the following roles and contributions:
**Top Detail-Oriented Project Management**:
- Communicate professionally and fluently with clients and agents, promoting a high quality property investment service.
- Coordinate and manage every stakeholder involved, leading different operations at the same time.
- Receive, organize, and file all relevant documentation, giving great importance to detail.
- Ability to address any issues that may arise during the process in a timely and efficient manner.
- Operate in a close, confident and honest way with demanding stakeholders.
- Detect and implement ways to make the validation process more agile, providing a more fluid and direct workflow.
**¿What will make you succeed with us?**
- +2 years of experience in a project management role. Organized, detail oriented person, with the ability to manage high demanding operations.
- High organizational and administrative skills. Ability to prepare complete reports and organize documentation for our stakeholders.
- Operational vision. Capable to lead and coordinate the whole contract process.
- Good communication skills and professional posture.
- Proactivity and Autonomy: Prophero operates in a changing ecosystem, which implies being able to adapt easily, being agile in reactions, working at a good pace and having a positive and proactive attitude.
- High level of written and spoken english. Prophero communicates and operates in the English language.
- Outstand passion for PropHero. Willing to grow personally and professionally in a very fast-paced and demanding organization.
It will be a plus if you are:
- Resolutive.
- Able to manage and lead different processes at the same time.
- Have domain on organizational and reporting tools (Excel, CRM...)
**¿What benefits can PropHero bring you?**
- We work remotely and in a flexible environment. This means we work with OKRs, always looking to grow the business, and we work with people worldwide, so we might have to adjust to different time zones.
- Learning and development. No matter where you come from, no matter what you have studied, you will always have room to learn from others and develop yourself by participating in an open and transparent environment full of experiences and creative ideas.
- Great Teamwork. If you join us you will be part of a growing strong team composed of different levels of seniority, where decision and ownership is shared.
- Early stage Startup and career growth. You will be part of the growth of a powerful startup with international projection and you will be able to gain more responsibility.
- Very competitive compensation package together with an Incentive Plan (medical insurance, training budget, office equipment, meals and transportation budget ), and other perks such as work-life balance, career plan, frequent team building and meet ups, and many more you will discover once onboarded
- Salary range: 22-25k euros
