Customer Service

365 days a year, our global manufacturing and supply network works to ensure our patients have the treatments they need to live longer, healthier lives.
In this role you will be responsible for logistics and planning department, to ensure that client orders are taken in, processed and carried out with precision to make sure the client receives their products on time as well as to establish production plan of each factory.
As Customer Service & Production Planning Supervisor you will be responsible to drive continuous improvement and establish the best-in-class fulfillment of orders and physical operations and coordinates an EU Molecular Imaging task Force with the final objective of standardization of processes between the main EU departments.

**Work location**: Esplugues (Barcelona)

**Major accountabilities**:

- Lead order fulfilment and supply activities in Iberia principal entities with high focus on timely, seamless and compliant planning and execution. Lead all corresponding support activities such as order management process ownership and corresponding SAP functionality.
- Supervise and maintain logistic operations and CS infrastructure as appropriate, in compliance with SOPs, HSE, and other guidelines. Ensure that batches fulfil plants requirements following Techops instructions
- Identify, lead and execute continuous CS and logistic optimization improvements initiatives
- Take active participation on the Strategic Business Meetings, being part and giving support our Commercial Team
- Organise transportation flow with our suppliers and ensure that plants receive all delivery notes on time.
- Prioritize deliveries according with our Tiers structure. (Metrics TBD with Business Director) and create Backup procedures in case of failures
- Keep records of customer interactions, transactions, comments and complaints and ensure customer satisfaction, providing professional customer support.
- Follow communication procedures, guidelines and policies, ensuring and facilitating the information flow between Commercial Team and Customer Service Team

**Commitment to Diversity & Inclusion**:

- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**Obligatory requirements**:

- Education: College degree, MBA preferred
- Solid and proven experience proven with high demand logistics
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Spanish and English fluent, written and spoken

We offer a market-competitive base salary in line with your qualification, experience and individual proficiencies, learning & development options and worldwide career opportunities within a
**growing multinational pharma company** that develops a job with
**direct impact on cancer patients**.

**Why Advanced Accelerator Applications?**
Thousands of people die of cancer around the world every day. At Advanced Accelerator Applications, a Novartis company, our mission is to transform lives through radioligand therapy in nuclear medicine to fight several leading types of cancer. How will we continue to be on the cutting edge of medicine?
We believe new groundbreaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying
Imagine what you could do here at Novartis
Commitment to Diversity & Inclusion:
**Join our Novartis Network**.

**Division**

Oncology

**Business Unit**

Molecular Imaging

**Country**

Spain

**Work Location**

Barcelona

**Company/Legal Entity**

AAA Ibérica S.L.U.

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes