Customer Care Representative

**Aker BioMarine is a leading human health and nutrition innovator that develops krill
- and algae-derived products for consumer health and nutrition.**

In Aker BioMarine we believe in a world where everyone has access to quality nutrition and good health without compromising the planet.

We are about 250 employees globally, with more than 25 nationalities, spread across all time zones and most continents. Together, we form an international, high-performing, diverse, and fun work environment.

**About the role**
At Aker BioMarine, our Customer Care Department - guided by our company values, Heartbeats - works closely with sales representatives, production sites, quality assurance, and warehouses to provide exceptional service and support to our global clients.

We are now seeking a **Customer Care Representative** who will manage a dedicated regional customer portfolio, contribute to operational efficiency, and drive continuous improvements. This role is integral to strengthening our Customer Care operations within the Human Health Ingredients (HHI) Division on a global scale.

We are looking for a customer-oriented, driven, and resilient individual with an entrepreneurial and innovative mindset, motivated to create outstanding client experiences.

**Key responsibilities**
- Manage the full _Order to Cash_ process: order entry, billing, and goods dispatch
- Ensure compliance and accuracy in export/import processes, including preparation of customs invoices, AWB, and HAWB
- Oversee transportation processes for customer orders, including collaboration with contract manufacturing organizations (CMOs)
- Address and manage customer claims and quality complaints in line with GMP and SOP requirements
- Drive continuous improvement by developing efficient procedures for customer care and export/import processes
- Oversee inventory management at regional warehouses, in collaboration with the Supply Chain Planning team
- Contribute to logistics projects and analytics for cost control and warehouse performance
- Support quarter-end closing activities, including afternoon/evening shift work (14:30-22:30 on closing days)

**Desired characteristics**
- Customer-focused, proactive, and solution-driven
- Strong attention to detail and analytical mindset
- Resilient and adaptable in a dynamic, fast-changing environment
- Innovative mindset with the ability to improve processes
- Strong team player with excellent communication skills across functions and regions

**Qualifications**
- Bachelor’s degree in Business Administration and/or Master’s in Supply Chain & Logistics, or equivalent experience
- 2+ years of experience in logistics coordination, import/export, and transportation management
- ERP experience and solid digital literacy (Microsoft Excel, PowerPoint, etc.)
- Experience with quality systems is an advantage
- Excellent English and Spanish skills, both written and spoken (additional languages are a plus)

**Practical information**
- Location: Aker BioMarine office in Spain - Tarragona
- Flexibility required during quarter-end closing (afternoon/evening shift)

**About Aker BioMarine**:
Aker BioMarine is a Norwegian biotechnology company and a global leader in marine-based ingredients for human health. The company pioneered the krill oil category with its Superba Krill and has since expanded its portfolio with Revervia (sustainable algae-based omega-3), Lysoveta (a novel LPC-bound EPA and DHA ingredient for brain support), and PL+ (a phospholipid-based platform for enhanced nutrient absorption).

From heart and brain health to healthy aging and overall wellness, Aker BioMarine delivers science-backed solutions that address key nutritional needs—guided by innovation, sustainability, and a commitment to helping people live healthier lives.

**What you can expect from working in Aker BioMarine**
- You can expect a lot of challenges in a fast-paced environment. In return, we promise you will be part of a fun and exciting journey. If you show initiative and a desire for more responsibility, we will give it to you and support you along the way. We strongly believe that our people want to do their best - all in the spirit of being the leading company in our industry and always striving to raise the bar._