Inside Sales Representative France

For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home. As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways. Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission. It's a colorful world - make your mark by joining the BIC team today. MAIN PURPOSE: Take care of our customers’ experience both to optimise service and maximise sales. FUNCTIONS & TASKS 1. CUSTOMER & ORDER MANAGEMENT Frequency: daily - Creation and update of customer accounts. - Order introduction following correct procedures depending on order characteristics. - Management of the full order process from order entry, through to production until delivery (incomplete orders, graphic doubts, order modifications, chase OK artwork, chase credit issues, lack of stock, delays, resolve overdues, shipping incidents). - Be proactive offering suitable alternatives to the customer. - Manage customer complaints minimizing negative impact to customer and financial impact to the company. - Database maintenance to ensure quality of all customer information registered in systems. - Ensure quality and sustainability of the entire order process. 2. SALES Frequency: daily - Manage customer quotations. - Proactive approach to increasing sales of customer base. - Management of requests and opportunities, communicating customer needs effectively to other internal departments to be able to respond to customer’s requirements in a timely manner. - Customer advisory role to offer product and service solutions. - Support customers to push their growth towards higher clusterisation. - Sales analysis and forecast. - Repeat order management. - Development of strategic plans for potential customers. - Participation in trade fairs and subsequent follow-up (1st contact, samples, opportunities). - Customer surveys and tele-marketing campaigns to support marketing, sales or service initiatives. - Event opportunity search. 3. ORGANIZATION Frequency: often, not defined - Provide translation service to other departments. - Work closely with other departments to optimize resources and promote continuous improvement. 4. KPIS Frequency: daily, weekly, quarterly - Control and follow up of defined KPI’s SKILLS / COMPETENCES: CUSTOMER CARE COMPETENCES - Customer oriented - Goal oriented - Phone effective communication - Adaptability - Problem solving - Sense of urgency BIC COMPETENCES - Teamwork - Displays Strategic Agility - Drive for results - MPD - Engage others - Acts with courage - Develop self and others EDUCATION: Bachelor degree or equivalent French native language, fluent in English & Spanish. Preferably previous experience in customer service and Sales Computer Knowledge at user level. EXPERIENCE Proven track record of at least two years of successful telephone sales experience (Telemarketing or Customer service. Sectors that would be valued: Business to business in a leading company International Leading Companies BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.