Customer Success Manager
hace 2 días
**Job Information**:
- Industry
**Technology**
***
- City
**Málaga**
***
- State/Province
**Andalucia**
***
- Country
**Spain**
***
- Zip/Postal Code
**29005**
- My client is looking for a
- **Customer Success Manager,** your mission is to ensure that their customers have an optimal experience at any point within their journey.
You will have an in-depth knowledge of our customers’ needs and will be able to work with other teams within the organization to help fulfil these needs. You will be building strong, loyal relationships between us and our customers by bridging the gap between sales and support.**WHAT YOU'LL DO**:
- Build an in-depth knowledge and understanding of our customers-
- Guide our customers through the onboarding process-
- Educate our customers on how to get the best out of our product-
- Nurture the relationships between us and our customers to enhance loyalty-
- Ensure our customers are satisfied with our product and service-
- Work to fix issues, before they become issues-
- Where there is dissatisfaction, work to change this into satisfaction-
- Gather data, analyze and share it with other teams to get the best for our customers.**Requirements**:
- At least 5 year’s demonstrable experience in a similar role-
- Passion for customer experience-
- Fluent in English-
- Empathy-
- Excellent communicator - both written and verbal-
- Great relationship builder-
- Problem-solver & analytical mind-
- Ability to grasp technical concepts and translate these into simple language-
- Super organized; able to prioritize your workload-
- Reliable, trustworthy**Benefits**:
- Challenging and exciting projects at an innovative international company that uses cutting-edge tech and Apple equipment-
- Collaborative teams and agile multicultural environment-
- Competitive salary with flexible compensation plan-
- Flexible working hours and hybrid WFH model- 25 paid vacation days + public holidays- Private health insurance-
- Relocation support-
- Team building events, learning labs and corporate events-
- Ongoing learning and professional development opportunities.
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